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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4674
Experience:  B.Sc. Computer Science with Honors
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I can't change the privacy settings or use share in my google

Customer Question

I can't change the privacy settings or use share in my google site. Everytime I go to share, the google site crashes. Please help me. I am so frustrated and I need this fixed right away.
Roxanne Henkin
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
let me know if you get any error when google crashes.
since how long the problem started.
Customer: replied 1 year ago.
It says that the Safari Web content quit unexpectedly. This has been going on all day yesterday and today.
Expert:  Michelle replied 1 year ago.
was is working fine few days back.
Expert:  Michelle replied 1 year ago.
Safari Web content quit unexpectedly google sheet, vmware, google drive, please tell me the full error message you get.
Customer: replied 1 year ago.
Yes, all my google sites worked before.
Expert:  Michelle replied 1 year ago.
Please let me know the full error.
Customer: replied 1 year ago.
I did. This is what it says.
Safari Web Content quot unexpectedly.
Click report to see more detailed information and send a report to Apple.
Expert:  Michelle replied 1 year ago.
I belive you are getting the error "Safari Web Content Quit Unexpectedly" is that correct.Please attach the crash report so that i can analyze the error and give you the fix
Customer: replied 1 year ago.
The crash report says:
Process: com.apple.WebKit.WebContent [712]
Path: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 10600 (10600.7.12)
Build Info: WebKit2-7600007012000000~2
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [240]
User ID: 501Date/Time: 2015-07-12 21:13:41.965 -0500
OS Version: Mac OS X 10.10.4 (14E46)
Report Version: 11
Anonymous UUID: 81F144F8-5957-19EF-5DA4-C632929F1852Sleep/Wake UUID: F55A417D-D8D2-47A1-A495-58A9B7BA079ATime Awake Since Boot: 3200 seconds
Time Since Wake: 1200 secondsCrashed Thread: 0 Dispatch queue: com.apple.main-threadException Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000b0e0VM Regions Near 0xb0e0:
-->
__TEXT 000000010788a000-000000010788b000 [ 4K] r-x/rwx SM=COW /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContentApplication Specific Information:
Bundle controller class:
BrowserBundleController
Process Model:
Multiple Web ProcessesThread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.JavaScriptCore 0x00007fff8d1bf9fe slow_path_new_captured_func + 46
1 com.apple.JavaScriptCore 0x00007fff8d38b295 llint_entry + 15327
2 com.apple.JavaScriptCore 0x00007fff8d38cfa2 llint_entry + 22764
3 com.apple.JavaScriptCore 0x00007fff8d387491 callToJavaScript + 311
4 com.apple.JavaScriptCore 0x00007fff8d30b5e3 JSC::JITCode::execute(JSC::VM*, JSC::ProtoCallFrame*) + 35
5 com.apple.JavaScriptCore 0x00007fff8cfaed7c JSC::Interpreter::execute(JSC::ProgramExecutable*, JSC::ExecState*, JSC::JSObject*) + 8796
6 com.apple.JavaScriptCore 0x00007fff8cfac944 JSC::evaluate(JSC::ExecState*, JSC::SourceCode const&, JSC::JSValue, JSC::JSValue*) + 484
7 com.apple.WebCore 0x00007fff8a1b12d9 WebCore::ScriptController::evaluateInWorld(WebCore::ScriptSourceCode const&, WebCore::DOMWrapperWorld&) + 313
8 com.apple.WebCore 0x00007fff89638469 WebCore::ScriptController::evaluate(WebCore::ScriptSourceCode const&) + 41
9 com.apple.WebCore 0x00007fff8963837a WebCore::ScriptElement::executeScript(WebCore::ScriptSourceCode const&) + 298
10 com.apple.WebCore 0x00007fff8968eb43 WebCore::HTMLScriptRunner::executePendingScriptAndDispatchEvent(WebCore::PendingScript&) + 227
11 com.apple.WebCore 0x00007fff8968ea39 WebCore::HTMLScriptRunner::executeParsingBlockingScript() + 281
12 com.apple.WebCore 0x00007fff8964f49f WebCore::HTMLScriptRunner::executeParsingBlockingScripts() + 95
13 com.apple.WebCore 0x00007fff8971898a WebCore::HTMLDocumentParser::notifyFinished(WebCore::CachedResource*) + 58
14 com.apple.WebCore 0x00007fff896506fa WebCore::CachedResource::checkNotify() + 170
15 com.apple.WebCore 0x00007fff8965043c WebCore::SubresourceLoader::didFinishLoading(double) + 92
16 com.apple.WebKit 0x00007fff9766214e WebKit::WebResourceLoader::didReceiveWebResourceLoaderMessage(IPC::Connection*, IPC::MessageDecoder&) + 630
17 com.apple.WebKit 0x00007fff97505382 IPC::Connection::dispatchMessage(std::__1::unique_ptr >) + 94
18 com.apple.WebKit 0x00007fff975074fa IPC::Connection::dispatchOneMessage() + 114
19 com.apple.JavaScriptCore 0x00007fff8d42eec7 WTF::RunLoop::performWork() + 423
20 com.apple.JavaScriptCore 0x00007fff8d42f592 WTF::RunLoop::performWork(void*) + 34
21 com.apple.CoreFoundation 0x00007fff8c337a01 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
22 com.apple.CoreFoundation 0x00007fff8c329b8d __CFRunLoopDoSources0 + 269
23 com.apple.CoreFoundation 0x00007fff8c3291bf __CFRunLoopRun + 927
24 com.apple.CoreFoundation 0x00007fff8c328bd8 CFRunLoopRunSpecific + 296
25 com.apple.HIToolbox 0x00007fff8c96b56f RunCurrentEventLoopInMode + 235
26 com.apple.HIToolbox 0x00007fff8c96b2ea ReceiveNextEventCommon + 431
27 com.apple.HIToolbox 0x00007fff8c96b12b _BlockUntilNextEventMatchingListInModeWithFilter + 71
28 com.apple.AppKit 0x00007fff923448ab _DPSNextEvent + 978
29 com.apple.AppKit 0x00007fff92343e58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
30 com.apple.AppKit 0x00007fff92339af3 -[NSApplication run] + 594
31 com.apple.AppKit 0x00007fff922b6244 NSApplicationMain + 1832
32 libxpc.dylib 0x00007fff8f761958 _xpc_objc_main + 793
33 libxpc.dy
Customer: replied 1 year ago.
I can also email you the report if you send me an email I can send this too.
Customer: replied 1 year ago.
32 libxpc.dylib 0x00007fff8f761958 _xpc_objc_main + 793
33 libxpc.dylib 0x00007fff8f763060 xpc_main + 490
34 com.apple.WebKit.WebContent 0x000000010788ab40 0x10788a000 + 2880
35 libdyld.dylib 0x00007fff8af785c9 start + 1Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8f6b2232 kevent64 + 10
1 libdispatch.dylib 0x00007fff98c98a6a _dispatch_mgr_thread + 52Thread 2:
0 libsystem_kernel.dylib 0x00007fff8f6ac4de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f6ab64f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8c329eb4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8c32937b __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8c328bd8 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff9240c56b _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff8e239268 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8e2391e5 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff8e23741d thread_start + 13Thread 3:: WebCore: Scrolling
0 libsystem_kernel.dylib 0x00007fff8f6ac4de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f6ab64f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8c329eb4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8c32937b __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8c328bd8 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff8c3e0671 CFRunLoopRun + 97
6 com.apple.WebCore 0x00007fff895f7d94 WebCore::ScrollingThread::initializeRunLoop() + 244
7 com.apple.JavaScriptCore 0x00007fff8cf78cff WTF::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fff8e239268 _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff8e2391e5 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff8e23741d thread_start + 13Thread 4:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8f6b1136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9150cd2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock&, std::__1::chrono::time_point > >) + 126
2 com.apple.JavaScriptCore 0x00007fff8d193aca JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration >) + 170
3 com.apple.JavaScriptCore 0x00007fff8cf834b4 JSC::BlockAllocator::blockFreeingThreadMain() + 84
4 com.apple.JavaScriptCore 0x00007fff8cf78cff WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff8e239268 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8e2391e5 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff8e23741d thread_start + 13Thread 5:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8f6b1136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9150cc95 std::__1::condition_variable::wait(std::__1::unique_lock&) + 47
2 com.apple.JavaScriptCore 0x00007fff8cf83adb JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff8cf83938 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8cf78cff WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff8e239268 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8e2391e5 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff8e23741d thread_start + 13Thread 6:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8f6b1136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9150cc95 std::__1::condition_variable::wait(std::__1::unique_lock&) + 47
2 com.apple.JavaScriptCore 0x00007fff8cf83adb JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff8cf83938 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8cf78cff WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff8e239268 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8e2391e5 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff8e23741d thread_start + 13Thread 7:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8f6b1136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9150cc95 std::__1::condition_variable::wait(std::__1::unique_lock&) + 47
2 com.apple.JavaScriptCore 0x00007fff8cf83adb JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff8cf83938 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8cf78cff WTF::wtfThreadEntryPoint(v
Expert:  Michelle replied 1 year ago.
Open the Activity Monitor app: You can use Spotlight (Command-Space) to search for "Activity Monitor," then choose Activity Monitor from the search results.In the Activity Monitor window, click the CPU tab, then click Process Name at the top of that column to sort the list alphabetically.Look for the process "Genieo." and"Install Mac"let me know if these processes are listed
Customer: replied 1 year ago.
Thread 8:: DFG Worklist Worker Thread
0 libsystem_kernel.dylib 0x00007fff8f6b1136 __psynch_cvwait + 10
1 com.apple.JavaScriptCore 0x00007fff8d27a93b JSC::DFG::Worklist::runThread(JSC::DFG::ThreadData*) + 219
2 com.apple.JavaScriptCore 0x00007fff8cf78cff WTF::wtfThreadEntryPoint(void*) + 15
3 libsystem_pthread.dylib 0x00007fff8e239268 _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff8e2391e5 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff8e23741d thread_start + 13Thread 9:
0 libsystem_kernel.dylib 0x00007fff8f6b194a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e23740d start_wqthread + 13Thread 10:
0 libsystem_kernel.dylib 0x00007fff8f6b194a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e23740d start_wqthread + 13Thread 11:
0 libsystem_kernel.dylib 0x00007fff8f6b194a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e23740d start_wqthread + 13Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000001589a0000 rbx: 0x00000001587c4030 rcx: 0xffffffffffffffff rdx: 0x0000000000000000
rdi: 0x00007fff58372910 rsi: 0x00000001587c4030 rbp: 0x00007fff58362ce0 rsp: 0x00007fff58362ca0
r8: 0x00000001587c4008 r9: 0x0000000000001f6e r10: 0x00000000432c897b r11: 0x0000000000000206
r12: 0x00007fff58372910 r13: 0x000000014c56d000 r14: 0xffff000000000000 r15: 0x0000000000000000
rip: 0x00007fff8d1bf9fe rfl: 0x0000000000010206 cr2: 0x000000000000b0e0
Logical CPU: 0
Error Code: 0x00000006
Trap Number: 14
Customer: replied 1 year ago.
Binary Images:
0x10788a000 - 0x10788affb com.apple.WebKit.WebContent (10600 - 10600.7.12) /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
0x107896000 - 0x107896fff WebProcessShim.dylib (7600.7.12) /System/Library/Frameworks/WebKit.framework/WebProcess.app/Contents/MacOS/WebProcessShim.dylib
0x14c4bf000 - 0x14c4bfffb com.apple.datadetectors.plugins.phone (6.0 - 396.1.1) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/PlugIns/PhoneNumbers.plugin/PhoneNumbers
0x14c631000 - 0x14c637ff7 com.apple.SymptomReporter (1.0 - 1) /System/Library/PrivateFrameworks/Symptoms.framework/Frameworks/SymptomReporter.framework/SymptomReporter
0x14c840000 - 0x14c852fff com.apple.webcontentfilter.framework (5.1 - 5.1) /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalysis
0x14c868000 - 0x14c91bff7 com.apple.NetworkExtension (1.0 - 1) /System/Library/Frameworks/NetworkExtension.framework/NetworkExtension
0x14cec4000 - 0x14cec5fff ATSHI.dylib (375.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
0x14cfc3000 - 0x14cfc7fff com.apple.audio.AppleHDAHALPlugIn (272.18.1 - 272.18.1) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0x156333000 - 0x156340fff libGPUSupport.dylib (11.1.2) /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupport.dylib
0x123400000000 - 0x12340036efff com.apple.driver.AppleIntelHD3000GraphicsGLDriver (10.0.31 - 10.0.0) /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD3000GraphicsGLDriver
0x7fff68cab000 - 0x7fff68ce1837 dyld (353.2.1) /usr/lib/dyld
0x7fff89524000 - 0x7fff89527fff com.apple.help (1.3.3 - 46) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x7fff89551000 - 0x7fff8955cfff libGL.dylib (11.1.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8955d000 - 0x7fff8a51fffb com.apple.WebCore (10600 - 10600.7.11) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x7fff8a520000 - 0x7fff8a663fff libsqlite3.dylib (168.2) /usr/lib/libsqlite3.dylib
0x7fff8a664000 - 0x7fff8a6e5ff7 com.apple.CoreUtils (1.1 - 110.1) /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x7fff8a6e6000 - 0x7fff8a732fff com.apple.corelocation (1486.17 - 1615.24) /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff8a733000 - 0x7fff8a817fff libcrypto.0.9.8.dylib (52.30.1) /usr/lib/libcrypto.0.9.8.dylib
0x7fff8a855000 - 0x7fff8a857fff libRadiance.dylib (1238) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff8a858000 - 0x7fff8a89eff7 libFontRegistry.dylib (134.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff8a89f000 - 0x7fff8a8cefff com.apple.securityinterface (10.0 - 55058) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x7fff8a93b000 - 0x7fff8a995ff7 com.apple.LanguageModeling (1.0 - 1) /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x7fff8a996000 - 0x7fff8aaa5ff3 com.apple.desktopservices (1.9.3 - 1.9.3) /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x7fff8aaa6000 - 0x7fff8ab98ff7 libiconv.2.dylib (42) /usr/lib/libiconv.2.dylib
0x7fff8abe9000 - 0x7fff8abffff7 com.apple.CoreMediaAuthoring (2.2 - 951) /System/Libra
Customer: replied 1 year ago.
/A/HIToolbox
0x7fff8cc3f000 - 0x7fff8cc4efd3 com.apple.AppleFSCompression (68.30.1 - 1.0) /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression
0x7fff8cc4f000 - 0x7fff8cc86ffb com.apple.LDAPFramework (2.4.28 - 194.5) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff8cc87000 - 0x7fff8cccdff7 libauto.dylib (186) /usr/lib/libauto.dylib
0x7fff8cf6e000 - 0x7fff8d483ffb com.apple.JavaScriptCore (10600 - 10600.7.12) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8d484000 - 0x7fff8d4bcfff com.apple.RemoteViewServices (2.0 - 99) /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
0x7fff8d4bd000 - 0x7fff8d4c8ff7 com.apple.DirectoryService.Framework (10.10 - 187) /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x7fff8d547000 - 0x7fff8d54bfff libspindump.dylib (182.4) /usr/lib/libspindump.dylib
0x7fff8d87a000 - 0x7fff8d8a6fff com.apple.framework.SystemAdministration (1.0 - 1.0) /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/SystemAdministration
0x7fff8d8a7000 - 0x7fff8d93bfff com.apple.ink.framework (10.9 - 213) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x7fff8d93c000 - 0x7fff8d956ff7 liblzma.5.dylib (7) /usr/lib/liblzma.5.dylib
0x7fff8d957000 - 0x7fff8d959ff7 libsystem_coreservices.dylib (9) /usr/lib/system/libsystem_coreservices.dylib
0x7fff8d95a000 - 0x7fff8dae8fff libBLAS.dylib (1128) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x7fff8dae9000 - 0x7fff8dc78fff libGLProgrammability.dylib (11.1.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x7fff8dc79000 - 0x7fff8dcf2fe7 libcorecrypto.dylib (233.30.1) /usr/lib/system/libcorecrypto.dylib
0x7fff8dcf3000 - 0x7fff8dd41ff7 com.apple.ImageCaptureCore (6.3 - 6.3) /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x7fff8dd42000 - 0x7fff8dda9ffb com.apple.datadetectorscore (6.0 - 396.1.1) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x7fff8de18000 - 0x7fff8de1fff7 libCGCMS.A.dylib (788.2) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS.A.dylib
0x7fff8de20000 - 0x7fff8de2eff7 com.apple.opengl (11.1.2 - 11.1.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8de2f000 - 0x7fff8e074ff7 com.apple.AddressBook.framework (9.0 - 1579) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x7fff8e0d0000 - 0x7fff8e1e9ffb com.apple.CoreText (352.0 - 454.9) /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff8e1ec000 - 0x7fff8e1f7ff7 libcsfde.dylib (471.30.1) /usr/lib/libcsfde.dylib
0x7fff8e20b000 - 0x7fff8e20bfff com.apple.Cocoa (6.8 - 21) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8e217000 - 0x7fff8e21dfff libsystem_trace.dylib (72.20.1) /usr/lib/system/libsystem_trace.dylib
0x7fff8e21e000 - 0x7fff8e235ff7 libLinearAlgebra.dylib (1128)
Expert:  Michelle replied 1 year ago.
please try the steps i gave above and let me know
Customer: replied 1 year ago.
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
0x7fff8e236000 - 0x7fff8e23ffff libsystem_pthread.dylib (105.10.1) /usr/lib/system/libsystem_pthread.dylib
0x7fff8e240000 - 0x7fff8e241ff7 com.apple.AddressBook.ContactsData (9.0 - 1579) /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsData
0x7fff8e51a000 - 0x7fff8e52bff3 libsystem_coretls.dylib (35.30.2) /usr/lib/system/libsystem_coretls.dylib
0x7fff8e52c000 - 0x7fff8e535fff com.apple.DisplayServicesFW (2.9 - 372.1) /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x7fff8e536000 - 0x7fff8e53bfff com.apple.DiskArbitration (2.6 - 2.6) /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8e588000 - 0x7fff8e5e7fff com.apple.AE (681.2 - 681.2) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x7fff8e5e8000 - 0x7fff8e5e9ff7 libodfde.dylib (22) /usr/lib/libodfde.dylib
0x7fff8e5ea000 - 0x7fff8e5eafff com.apple.Accelerate (1.10 - Accelerate 1.10) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8e6f9000 - 0x7fff8e748ff7 com.apple.opencl (2.4.2 - 2.4.2) /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff8e749000 - 0x7fff8e771fff libsystem_info.dylib (459.20.1) /usr/lib/system/libsystem_info.dylib
0x7fff8e772000 - 0x7fff8e784ff7 com.apple.CoreDuetDaemonProtocol (1.0 - 1) /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/CoreDuetDaemonProtocol
0x7fff8e785000 - 0x7fff8e7aeffb libxslt.1.dylib (13) /usr/lib/libxslt.1.dylib
0x7fff8e7af000 - 0x7fff8e7bcfff libxar.1.dylib (255) /usr/lib/libxar.1.dylib
0x7fff8e83a000 - 0x7fff8e83fff7 com.apple.MediaAccessibility (1.0 - 61) /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessibility
0x7fff8e840000 - 0x7fff8e88dff3 com.apple.CoreMediaIO (601.0 - 4760) /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff8e88e000 - 0x7fff8e893ff7 libmacho.dylib (862) /usr/lib/system/libmacho.dylib
0x7fff8e894000 - 0x7fff8e9bcff7 com.apple.coreui (2.1 - 308.6) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8e9c5000 - 0x7fff8e9d0ff7 com.apple.speech.synthesis.framework (5.3.3 - 5.3.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff8ea1a000 - 0x7fff8eb61ffb com.apple.WebKitLegacy (10600 - 10600.7.12) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy
0x7fff8eb62000 - 0x7fff8eb6dff7 com.apple.CrashReporterSupport (10.10 - 631) /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x7fff8eb6e000 - 0x7fff8eb70fff com.apple.SecCodeWrapper (4.0 - 238.20.2) /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper
0x7fff8eb71000 - 0x7fff8f061fff com.apple.MediaToolbox (1.0 - 1562.235) /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff8f062000 - 0x7fff8f063ff7 libsystem_blocks.dylib (65) /usr/lib/system/libsystem_blocks.dylib
0x7fff8f064000 - 0x7fff8f1c5fff com.apple.avfoundation (2.0 - 889.210) /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff8f29d000 - 0x7fff8f2cdff3 com.apple.CoreAVCHD (5.7.5 - 5750.4.1) /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x7fff8f2ce000 - 0x7fff8f2cfffb libremovefile.dylib (35) /usr/lib/system/libremovefile.dylib
0x7fff8f373000 - 0x7fff8f38eff7 libCRFSuite.dylib (34) /usr/lib/libCRFSu
Customer: replied 1 year ago.
/System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff910b3000 - 0x7fff910b5fff com.apple.marco (10.0 - 1000) /System/Library/PrivateFrameworks/Marco.framework/Versions/A/Marco
0x7fff910b6000 - 0x7fff91171ff7 com.apple.DiscRecording (9.0 - 9000.4.2) /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff911b7000 - 0x7fff911dbfff com.apple.speech.LatentSemanticMappingFramework (2.11.6 - 2.11.6) /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSemanticMapping
0x7fff911dc000 - 0x7fff911dfffb libCGXType.A.dylib (788.2) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff9135b000 - 0x7fff9144ffff libFontParser.dylib (134.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff91450000 - 0x7fff914c8ff7 com.apple.SystemConfiguration (1.14.4 - 1.14) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff914d8000 - 0x7fff914dafff com.apple.loginsupport (1.0 - 1) /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
0x7fff914db000 - 0x7fff914edff7 com.apple.ImageCapture (9.0 - 9.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x7fff914ee000 - 0x7fff914f2fff com.apple.LoginUICore (3.2 - 3.2) /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/LoginUICore.framework/Versions/A/LoginUICore
0x7fff914f3000 - 0x7fff91504fff libcmph.dylib (1) /usr/lib/libcmph.dylib
0x7fff91505000 - 0x7fff91559fff libc++.1.dylib (120) /usr/lib/libc++.1.dylib
0x7fff9155a000 - 0x7fff91580fff com.apple.ChunkingLibrary (2.1 - 163.6) /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x7fff91581000 - 0x7fff91584ff7 com.apple.AppleSystemInfo (3.1.5 - 3.1.5) /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x7fff91585000 - 0x7fff9186cffb com.apple.CoreServices.CarbonCore (1108.6 - 1108.6) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x7fff91927000 - 0x7fff919b8ff7 libCoreStorage.dylib (471.30.1) /usr/lib/libCoreStorage.dylib
0x7fff919b9000 - 0x7fff919d9fff com.apple.IconServices (47.1 - 47.1) /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x7fff919da000 - 0x7fff919edff7 com.apple.CoreBluetooth (1.0 - 1) /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x7fff919ee000 - 0x7fff919eefff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff91a74000 - 0x7fff91ab1ff3 com.apple.bom (14.0 - 193.6) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff91bd9000 - 0x7fff91c78e27 com.apple.AppleJPEG (1.0 - 1) /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x7fff91c79000 - 0x7fff91c79ff7 libunc.dylib (29) /usr/lib/system/libunc.dylib
0x7fff91c7a000 - 0x7fff91c82ffb libcopyfile.dylib (118.1.2) /usr/lib/system/libcopyfile.dylib
0x7fff91c83000 - 0x7fff91caffff libsandbox.1.dylib (358.20.5) /usr/lib/libsandbox.1.dylib
0x7fff91cb0000 - 0x7fff91cb2fff libquarantine.dylib (76.20.1) /usr/lib/system/libquarantine.dylib
0x7fff91ce3000 - 0x7fff91e15ff7 com.apple.MediaControlSender (2.0 - 215.18) /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/MediaControlSender
0x7fff91e16000 - 0x7fff91e2fff7 com.apple.CFOpenDirectory (10.10 - 187) /System/Library/Frameworks/OpenDirectory
Customer: replied 1 year ago.
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff922ac000 - 0x7fff922adfff libquit.dylib (182.4) /usr/lib/libquit.dylib
0x7fff922ae000 - 0x7fff922afff7 com.apple.print.framework.Print (10.0 - 265) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x7fff922b0000 - 0x7fff922b2ff7 com.apple.diagnosticlogcollection (10.0 - 1000) /System/Library/PrivateFrameworks/DiagnosticLogCollection.framework/Versions/A/DiagnosticLogCollection
0x7fff922b3000 - 0x7fff92e34ff7 com.apple.AppKit (6.9 - 1348.17) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff92e35000 - 0x7fff92e3efff libGFXShared.dylib (11.1.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff92f12000 - 0x7fff92f2bff3 com.apple.openscripting (1.6.4 - 162.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x7fff92f2c000 - 0x7fff92f7dfff com.apple.audio.CoreAudio (4.3.0 - 4.3.0) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff92f7e000 - 0x7fff92f9aff7 libsystem_malloc.dylib (53.30.1) /usr/lib/system/libsystem_malloc.dylib
0x7fff92f9b000 - 0x7fff92fcbfff com.apple.GSS (4.0 - 2.0) /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff92fcc000 - 0x7fff92ffdff7 com.apple.ProtectedCloudStorage (1.0 - 1) /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/ProtectedCloudStorage
0x7fff9300d000 - 0x7fff9300dfff com.apple.CoreServices (62 - 62) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff93710000 - 0x7fff93710fff com.apple.audio.units.AudioUnit (1.12 - 1.12) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff93711000 - 0x7fff93713fff libsystem_sandbox.dylib (358.20.5) /usr/lib/system/libsystem_sandbox.dylib
0x7fff937ab000 - 0x7fff9381cffb com.apple.ApplicationServices.ATS (360 - 375.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x7fff93832000 - 0x7fff93857ff7 libJPEG.dylib (1238) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff93858000 - 0x7fff938e4ff7 libsystem_c.dylib (1044.10.1) /usr/lib/system/libsystem_c.dylib
0x7fff9390b000 - 0x7fff9392fff7 com.apple.facetimeservices (10.0 - 1000) /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices
0x7fff93930000 - 0x7fff93962ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff93970000 - 0x7fff9399dff7 com.apple.Accounts (113 - 113) /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff939c6000 - 0x7fff939d3ff7 com.apple.SpeechRecognitionCore (2.1.2 - 2.1.2) /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecognitionCore
0x7fff943c7000 - 0x7fff943f4fff com.apple.CoreVideo (1.8 - 145.1) /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff943f5000 - 0x7fff943f8ff7 com.apple.Mangrove (1.0 - 1) /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff943f9000 - 0x7fff943fbfff com.apple.CoreDuetDebugLogging (1.0 - 1) /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/CoreDuetDebugLogging
0x7fff943fc000 - 0x7fff945abfff GLEngine (11.1.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLEngine.bundle/GLEngine
0x7fff945ac000 - 0x7fff945ffffb libAVFAudio.dylib (118.6) /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAudio.dylib
0x7fff94600000 - 0x7fff94605ffb libheimdal-asn1.dylib (398.10.1) <D362D79B-CC4F-3E62-9BC7-9B645B
Customer: replied 1 year ago.
0x7fff9579c000 - 0x7fff957a0fff libCoreVMClient.dylib (79.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff95846000 - 0x7fff95862fff com.apple.GenerationalStorage (2.0 - 209.11) /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage
0x7fff95863000 - 0x7fff9587efff com.apple.AppleVPAFramework (1.4.5 - 1.4.5) /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
0x7fff9587f000 - 0x7fff95881ff7 com.apple.securityhi (9.0 - 55006) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x7fff95882000 - 0x7fff958d0fff libcurl.4.dylib (83.1.2) /usr/lib/libcurl.4.dylib
0x7fff958d1000 - 0x7fff958d3ff3 com.apple.SafariServices.framework (10600 - 10600.7.12) /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariServices
0x7fff958d4000 - 0x7fff95948ffb com.apple.securityfoundation (6.0 - 55126) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x7fff95949000 - 0x7fff95a86fff com.apple.ImageIO.framework (3.3.0 - 1238) /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff95a87000 - 0x7fff95b9efe7 libvDSP.dylib (516) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x7fff95b9f000 - 0x7fff95bbdff7 com.apple.addressbook.vCard (9.0 - 1579) /System/Library/PrivateFrameworks/vCard.framework/Versions/A/vCard
0x7fff95bd7000 - 0x7fff95bf4ffb libresolv.9.dylib (57) /usr/lib/libresolv.9.dylib
0x7fff95bf5000 - 0x7fff95bf9fff com.apple.TCC (1.0 - 1) /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff95bfa000 - 0x7fff95bfefff com.apple.CommonPanels (1.2.6 - 96) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x7fff95c7e000 - 0x7fff95ef4ff7 com.apple.security (7.0 - 57031.30.12) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff95ef7000 - 0x7fff95f2afff com.apple.MediaKit (16 - 757.2) /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff95f3a000 - 0x7fff95f42fff libsystem_platform.dylib (63) /usr/lib/system/libsystem_platform.dylib
0x7fff95f5a000 - 0x7fff9628bfff com.apple.Foundation (6.9 - 1153.20) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff9628c000 - 0x7fff9628cff7 libkeymgr.dylib (28) /usr/lib/system/libkeymgr.dylib
0x7fff9628d000 - 0x7fff96296ff7 libsystem_notify.dylib (133.1.1) /usr/lib/system/libsystem_notify.dylib
0x7fff963cc000 - 0x7fff9646afff com.apple.Metadata (10.7.0 - 917.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x7fff96471000 - 0x7fff96848fe7 com.apple.CoreAUC (211.1.0 - 211.1.0) /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff96849000 - 0x7fff96a56ffb com.apple.CFNetwork (720.4.4 - 720.4.4) /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff96a57000 - 0x7fff96a59ff7 libutil.dylib (38) /usr/lib/libutil.dylib
0x7fff96a5a000 - 0x7fff96d29ff3 com.apple.CoreImage (10.3.4) /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x7fff96d2a000 - 0x7fff96d33ff3 com.apple.CommonAuth (4.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff96d3b000 - 0x7fff96d87ff7 libcups.2.dylib (408.2) /usr/lib/libcups.2.dylib
0x7fff96d93000 - 0x7fff96db2fff com.apple.CoreDuet (1.0 - 1) /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet
0x7fff96db3000 - 0x7fff96dbdff7 com.apple.N
Customer: replied 1 year ago.
/System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff97233000 - 0x7fff97239fff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x7fff97253000 - 0x7fff9725bfff libMatch.1.dylib (24) /usr/lib/libMatch.1.dylib
0x7fff972b4000 - 0x7fff972edfff com.apple.AirPlaySupport (2.0 - 215.18) /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySupport
0x7fff972ee000 - 0x7fff97318fff GLRendererFloat (11.1.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloat.bundle/GLRendererFloat
0x7fff97322000 - 0x7fff97346ff7 com.apple.Sharing (328.17 - 328.17) /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff973a7000 - 0x7fff973f1fff com.apple.HIServices (1.22 - 523) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x7fff973f2000 - 0x7fff97461fff com.apple.SearchKit (1.4.0 - 1.4.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x7fff97462000 - 0x7fff97723ffb com.apple.WebKit (10600 - 10600.7.12) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff97748000 - 0x7fff979c6fff com.apple.RawCamera.bundle (6.05 - 806) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff979e6000 - 0x7fff97d51fff com.apple.VideoToolbox (1.0 - 1562.235) /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff97d52000 - 0x7fff986b0fff com.apple.Safari.framework (10600 - 10600.7.12) /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
0x7fff986b1000 - 0x7fff986b2fff libDiagnosticMessagesClient.dylib (100) /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff986b3000 - 0x7fff986befff com.apple.AppSandbox (4.0 - 238.20.2) /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x7fff986d3000 - 0x7fff986d7fff libpam.2.dylib (20) /usr/lib/libpam.2.dylib
0x7fff986d8000 - 0x7fff986e0fe7 libcldcpuengine.dylib (2.4.5) /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
0x7fff986e1000 - 0x7fff98825ff7 com.apple.QTKit (7.7.3 - 2890.6) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff98826000 - 0x7fff9888dff7 com.apple.framework.CoreWiFi (3.0 - 300.4) /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff9888e000 - 0x7fff98893fff libsystem_stats.dylib (163.30.2) /usr/lib/system/libsystem_stats.dylib
0x7fff98894000 - 0x7fff98afeff7 com.apple.imageKit (2.6.1 - 850) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit
0x7fff98aff000 - 0x7fff98b5aff7 libTIFF.dylib (1238) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff98b7e000 - 0x7fff98b81fff com.apple.xpc.ServiceManagement (1.0 - 1) /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff98bf6000 - 0x7fff98bf9fff com.apple.IOSurface (97.4 - 97.4) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff98c05000 - 0x7fff98c28ff7 com.apple.idsfoundation (10.0 - 1000) /System/Library/PrivateFrameworks/IDSFoundation.framework/Versions/A/IDSFoundation
0x7fff98c29000 - 0x7fff98c93fff com.apple.imfoundation (10.0 - 1000) /System/Library/PrivateFrameworks/IMFoundation.framework/Versions/A/IMFoundation
0x7fff98c94000 - 0x7fff98cbeff7 libdispatch.dylib (442.1.4) /usr/lib/system/libdispatch.dylib
0x7fff98ce5000 - 0x7fff98d51fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreW
Expert:  Michelle replied 1 year ago.
did you try the steps i gave above
Customer: replied 1 year ago.
32FF-B564-1C1EF5E9E5C3> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff98d52000 - 0x7fff991a5fc7 com.apple.vImage (8.0 - 8.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x7fff991a6000 - 0x7fff991a6fff libOpenScriptingUtil.dylib (162.2) /usr/lib/libOpenScriptingUtil.dylibExternal Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1321
thread_create: 0
thread_set_state: 0VM Region Summary:
ReadOnly portion of Libraries: Total=264.2M resident=175.2M(66%) swapped_out_or_unallocated=89.0M(34%)
Writable regions: Total=1.2G written=67.7M(5%) resident=93.2M(7%) swapped_out=0K(0%) unallocated=1.1G(93%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.0M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
Activity Tracing 2048K
CG shared images 144K
CoreAnimation 100K
Dispatch continuations 8192K
IOKit 17.0M
Image IO 1092K
JS JIT generated code 256.0M
JS JIT generated code (reserved) 768.0M reserved VM address space (unallocated)
JS garbage collector 15.5M
Kernel Alloc Once 8K
MALLOC 68.2M
MALLOC (admin) 32K
Memory Tag 242 12K
Memory Tag 251 36K
OpenGL GLSL 256K
SQLite page cache 128K
STACK GUARD 56.0M
Stack 13.1M
VM_ALLOCATE 27.0M
WebKit Malloc 44.4M
__DATA 26.2M
__GLSLBUILTINS 2588K
__IMAGE 528K
__LINKEDIT 72.2M
__TEXT 192.0M
__UNICODE 552K
mapped file 115.9M
shared memory 68K
=========== =======
TOTAL 1.7G
TOTAL, minus reserved VM space 951.0MModel: MacBookAir4,2, BootROM MBA41.0077.B12, 2 processors, Intel Core i7, 1.8 GHz, 4 GB, SMC 1.73f66
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.5f8 15969, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256C, 251 GB
USB Device: Hub
USB Device: Fitbit Base Station
USB Device: Internal Memory Card Reader
USB Device: FaceTime Camera (Built-in)
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Air, Apple Inc., 8.1
Expert:  Michelle replied 1 year ago.
i have seen the initial log reports and they are sufficient
please let me know that did you try the steps i gave above
Customer: replied 1 year ago.
The full report is below. I added it as a file.
Customer: replied 1 year ago.
Neither of these processes are listed.
Customer: replied 1 year ago.
Neither "Genieo." and"Install Mac"are listed.
Expert:  Michelle replied 1 year ago.
shut down the computer and wait for few mins make sure the computer is down.
Turn it back on and let me know once you are on the main screen
Customer: replied 1 year ago.
Ok.
Expert:  Michelle replied 1 year ago.
let the computer shut down and rest for 5 mins and then turn i back on.
Customer: replied 1 year ago.
It's back on.
Expert:  Michelle replied 1 year ago.
check and let me know if the error is still back.
Customer: replied 1 year ago.
The error is still back.
Expert:  Michelle replied 1 year ago.
Reset your Safari browser please follow the steps below
Open your Safari browser.
Click the Safari menu, located at the top corner of your screen.
Choose the option labeled Reset Safari.
Make sure that only the items that you wish to reset are checked.
Click the Reset button to complete the resetting proces
let me know how it goes.
Customer: replied 1 year ago.
There is no reset Safari button.
Expert:  Michelle replied 1 year ago.
Open your Safari Web browser.
Click the Safari menu, located at the top of your screen.
A drop-down menu will now appear. Choose the option labeled Reset Safari.
A warning dialog will now appear detailing the items that will be removed. By default, all items within this window are checked.
Ensure that only the items that you wish to reset are checked.
Click the button on the dialog labeled Reset to complete the process.
Your browser settings will be restored to their original defaults. This may reset your homepage, disable your extensions, and unpin all tabs. It will also clear other temporary and cached data, such as cookies, content and site data.
Your Safari browser will now restart automatically.
Customer: replied 1 year ago.
There is no option that says reset Safari. When I open the dropdown Safari Menu on the top left of the screen, here are the options:
About Safari
Preferences
Clear history and website data
Services
Hide SafariHide Others
Quit Safari
Expert:  Michelle replied 1 year ago.
can i do a remote access and check why the option is not there.
Customer: replied 1 year ago.
Yes. But I am writing to you on one computer and I need you to access my other computer.
Expert:  Michelle replied 1 year ago.
open www.teamviewer.com on safari or chrome and install teamviwer and let me know the id and the password.
Customer: replied 1 year ago.
My Id is 133 036 116
Password ***** *****
Expert:  Michelle replied 1 year ago.
i believe you have installed teamviewer on the problem computer.
Customer: replied 1 year ago.
Yes. Wasn't I supposed to?
Expert:  Michelle replied 1 year ago.
that is good thanks.
Expert:  Michelle replied 1 year ago.
Remove Safari with Clean My Mac (or something similar, simply dragging it to the trash doesn't work)
Ask a friend/colleague (someone you trust not to have adapted the file) to upload his Safari to a server or dropbox (or something similar)
Download the just-uploaded Safari
Drag it from your download-folder to your Applications
Enjoy Safari 8
Customer: replied 1 year ago.
How do I find the Safari to reinstall? I don't see it at the app store.
Expert:  Michelle replied 1 year ago.
dont worry i will install it for you.
Customer: replied 1 year ago.
Ok. Great.
Expert:  Michelle replied 1 year ago.
start teamviwer and let me know the password.
Customer: replied 1 year ago.
It's the same. 85i1vg
Expert:  Michelle replied 1 year ago.
Thank you.
Expert:  Michelle replied 1 year ago.
533 630 511 (12:07 PM):
i am connected
133 036 116 (12:07 PM):
Good.
533 630 511 (12:08 PM):
please open chrome
maam are you there
133 036 116 (12:09 PM):
I'm here. Ok
533 630 511 (12:09 PM):
thanks
533 630 511 (12:19 PM):
mo74z9
533 630 511 (12:23 PM):
http://safari.en.softonic.com/download
https://support.apple.com/en-in/HT204416
533 630 511 (12:31 PM):
http://safari.en.softonic.com/mac/download
533 630 511 (12:34 PM):
http://www.macupdate.com/app/mac/15675/apple-safari
533 630 511 (12:40 PM):
i am working on my end
it will take me 5- 10 mins
you can leave the computer on
iwll update you on this chat
133 036 116 (12:42 PM):
Ok. Do I need to clear some space on clean my mac for this to work? Can I do this while you are working on your part?
533 630 511 (1:02 PM):
please neter your password
533 630 511 (1:04 PM):
safari is back
it will update itself automatically on system reboots
now i want to open google and check
133 036 116 (1:04 PM):
Should I see if I can manage my google site?
533 630 511 (1:05 PM):
yes please
go ahead
i see the error is back
this is not a problem with your browser or mac
133 036 116 (1:06 PM):
Still doesn't work. It shut down.
533 630 511 (1:06 PM):
this is a problem with google
133 036 116 (1:07 PM):
So now what?
533 630 511 (1:07 PM):
once you send the error report the log gets generated however it can be quite possible that the share option has been removed by google it self as it only comes up in safari
and not on any of the other web browsers
133 036 116 (1:09 PM):
But how can I invite people to my site and make my site private if you can't share and manage your website. This feature was working on the site I created for my class that just ended last week. This doesn't make sense.
533 630 511 (1:10 PM):
i have tried akmost all the web browsers which do not have the share button
you will have to give me more time dont close this however we can continue tomorrow.
i will look into google in detaisl if there is a problem from googles side
133 036 116 (1:11 PM):
Ok. That works. Thanks for all your hard work.
533 630 511 (1:12 PM):
i have been trying my best to get this work however it looks like a problem from googles side so we will have to wait for a day or two to communicate with them
i willl follow up upon this
133 036 116 (1:13 PM):
I don't have much time. I'm going to be teaching and using this site in India later this week.
533 630 511 (1:13 PM):
I have been working on this from past so many hrs and have not served any other customer just you, so i will come up with the solution.
good night and will contine tomorrow
133 036 116 (1:14 PM):
Thanks. I appreciate this so much. Good night.