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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot install Roxio Easy VHS to DVD 3 Plus BB

Customer Question

cannot install Roxio Easy VHS to DVD 3 Plus BB
Submitted: 1 year ago.
Category: Computer
Expert:  Barun replied 1 year ago.
Hi, and thank you for asking your question.
Did you previously use to have any Roxio program installed?
May I set up a quick remote session now, which will allow me to connect directly to your screen and assist you with this issue?
Keep me posted.
Customer: replied 1 year ago.
yes
Expert:  Barun replied 1 year ago.
Okay. Let's get started with the remote session now. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=be4b5c03-cf0f-4ed5-a4d9-d1a24b62591d
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom of your Chrome window.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Expert:  Barun replied 1 year ago.
If you face any issues with downloading or running the remote file as directed in my earlier reply, just reply back to me below. Thank you.