How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4665
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now
A new question is answered every 9 seconds

ASUS TRANSFORMER PAD TF300T - WILL NOT TURN OFF, WILL NOT

Customer Question

ASUS TRANSFORMER PAD TF300T - WILL NOT TURN OFF, WILL NOT RESET
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
push and hold down the power button for 20 seconds it will shut down wait for 3 mins and turn it back on.
let me know if you have any question feel free to ask.
Customer: replied 1 year ago.
The tablet keeps re-starting with a moving circle but never gets to the home screen (even after waiting overnight).
Expert:  Michelle replied 1 year ago.
If you can tell me the version of android you have on the tab i will give you the factory reset steps to perform.
Customer: replied 1 year ago.
android 4.0 ice cream sandwich
Expert:  Michelle replied 1 year ago.
Turn on the tablet and follow the steps from the tab screen
1. From the home screen, tap your Apps icon, and go to Settings.
2 Select Backup and Reset on Android 2.3 Gingerbread and above.
3 Select Factory data reset.
steps from the physical button
Make sure that the device is fully powered down.
Find your device key combination, and press and hold it to boot your Android device in recovery mode
Combination 1 - Volume Up + Camera button.
Combination 2 - Volume Down + Power button.
Combination 3 - Volume Up + Power button.
Combination 4 - Volume Up + Home + Power button.
Combination 5 - Volume Down + Volume Up + Power button.
Combination 6 - Home + Camera button.
Combination 7 - Home + Power button
Release the buttons when the device is powered on.
You will see the device booting into recovery mode.
Press the Volume Up and Volume Down keys to scroll up or down through menu options.
Select Wipe data/Factory reset with the volume keys.
Press the Power button to confirm your selection.
Continuing to use the volume buttons, Select Yes – erase all user data
Press the Power button to confirm your selection.
Your device will now be reset to its factory default state.
Customer: replied 1 year ago.
I cannot get a home screen
Expert:  Michelle replied 1 year ago.
Follow the steps from physical button i gave.
Customer: replied 1 year ago.
Okay, I will try tomorrow it is 12:30 am here
Expert:  Michelle replied 1 year ago.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley below and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further