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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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What does code 10.00.01 supply memory error mean on my HP Color

Customer Question

What does code 10.00.01 supply memory error mean on my HP Color LaserJet 5550n and how do I fix it?
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
What it means is the printer cannot read or write to the Cyan print cartridge. It might be empty or simply damaged, you should try removing it, give it a little clean and a good shake then put it back in.
After trying that, you can follow the instructions on the HP help page:
http://h20565.www2.hp.com/hpsc/doc/public/display?docId=emr_na-bpl11648#N10079
If you keep getting the same error then you will need to get a new Cyan cartridge.
Does this make sense?
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Regards,
Martin