How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9252
Experience:  Computer Technician
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now
A new question is answered every 9 seconds

Firefox will not open anything error with the script

Customer Question

firefox will not open anything error with the script
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Try removing the Firefox and then reinstall> Drag the Firefox application to the Trash.
Firefox also has a .plist file at ~/Library/Preferences/org.mozilla.firefox.plist you may wish to remove.
If you also wish to remove your Firefox user data and settings (bookmarks, extensions, etc.) trash the "Firefox" folder, located here: ~Library/Application Support/Firefox.
Customer: replied 1 year ago.
tried to drag firefox apt to trash nothing
Expert:  Randy Computer Tech replied 1 year ago.
okay, try this next please>Download the latest official version of Firefox from mozilla.org.Quit Firefox:Click the menu button and then click Quit Uninstall Firefox from your computer by opening the Applications folder in the Finder and dragging the Firefox application to the Trash.Reinstall Firefox - see How to download and install Firefox on Mac for instructions.
Customer: replied 1 year ago.
Finally got firefox removed, did an upgrade on yosemitey went fine until needed to put in password ***** won't let me.
Expert:  Randy Computer Tech replied 1 year ago.
do you have an admin password ***** the Mac?
Customer: replied 1 year ago.
problem not really solved firefox still will not stay one day works next off again for awhile and back no solution
Expert:  Randy Computer Tech replied 1 year ago.
Download a new copy of the Firefox application and save the disk image file to the desktopFirefox 34.0: https://www.mozilla.org/en-US/firefox/all/Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)installInstall the new version that you have downloadedhttps://support.mozilla.org/kb/Installing+Firefox+on+Mac