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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a virus doc to pdf my way. i can't remove it. the site

Customer Question

i have a virus doc to pdf my way. i can't remove it. the site to remove it won' let do any promps. is their any way to get this off my computer
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
There is an optional Remote Connect Service - Quick Resolution
if you Would like me to remote connect to your computer and fix the issue - The remote service will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you would like me to remote connect or else we can continue with the service you have already opted for.
Let me know which service would you prefer.