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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31118
Experience:  Over 20 years of consulting to the IT industry
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When I type r it redirects to browser some keys are typing

Customer Question

When I type r it redirects to browser some keys are typing numbers with letters ex: u types as u7. I types as i8 and e as e3 and t as t5 and n as n0? help
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When did the problem start?
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Regards,
Martin
Customer: replied 1 year ago.
I don't want additional service. is there another way to fix?
Customer: replied 1 year ago.
This started around sept last year. just got back on my laptop and got Norton virus installed.
Customer: replied 1 year ago.
can you help?
Expert:  Martin replied 1 year ago.
What happens if you press Fn+NumLock?
Customer: replied 1 year ago.
I tried that nothing changes
Customer: replied 1 year ago.
does it sound like i need to replace keyboard?
Expert:  Martin replied 1 year ago.
It is quite possible your keyboard isn't working properly, without testing the computer myself I would just be guessing. Judging by the amount of time it's been like that and the fact fn+numlock doesn't make a difference tells me it might not be software related.
Customer: replied 1 year ago.
does the number lock key need to be on when I press the fn key?
Customer: replied 1 year ago.
It seems to be the top row keys and numbers row and numbers. the z will not type at all?
Expert:  Martin replied 1 year ago.
Well the FN key usually toggles it on and off. The computer will type out numbers if it's turned on.
I will open your question to other experts maybe someone else can help you without a remote connection. These problems need to be properly diagnosed first before coming up with a solution and the best way around that is a remote session.
Please stand by.
Martin
Customer: replied 1 year ago.
ok. The numeric number 0 from the keys to the right of the keyboard does not work.
Customer: replied 1 year ago.
I have a Toshiba laptop c655-s5132 if that helps
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Look for the key Scroll Lock
Then hold FN and press it
Then test and tell me please if you still have the problem.
Let me know the results please
Customer: replied 1 year ago.
That didn't work
Expert:  Richard replied 1 year ago.
ok, just pres Scroll Lock, else use CTRL + Scroll Lock or ALT + Scroll lock
Let me know the results please
Customer: replied 1 year ago.
didn't work
Expert:  Richard replied 1 year ago.
ok,
Click Start, type in MSCONFIG and press enter.
Click on the Startup Tab and click Disable All.
Click on the Services Tab and click "Hide All Microsoft Services"
Then click Disable All
Click ok, restart and let me know if it still does this.
Let me know the results please
Customer: replied 1 year ago.
No didn't work
Expert:  Richard replied 1 year ago.
ok, we then need to confirm if the keyboard itself has faulted or if its the operating system. We have ruled out all normal causes for this, so we will need to do a reinstall of windows.
This will not touch your data but programs you will need to install again
do the following to do the reinstall
Power off computer
Identify the F8 key at the top of the keyboard
Power on the computer and begin to tap on the F8 key about 1 time a second (or quicker).
If you see the computer boot back into windows for a login, you have missed the recovery screen. Please power off the computer and tap F8 a bit more quickly
If you cannot get the repair menu screen to come up, you will want to check your keyboard or you may have a hardware problem that needs service at Micro Center.
At the repair menu you will see several options for "Safe Mode", "Safe Mode with networking", and "Repair your computer" as well as others.
Choose "Repair your computer" by using the arrow keys on your keyboard to move the highlight up and down.
When Repair your Computer is highlighted you can press the enter key (return key) to go into that menu.
The next menu will have the following items:
Startup repair
System Restore
System Image recovery
Windows memory Diagnostics
Command Prompt
Toshiba Recovery Wizard ­ Choose this menu item by using the arrow keys to move the highlight and press enter
In the next menu choose
Recovery of factory default software with user data
This does not partition or format the drive, but replaces all the windows software and original folders. Your programs that were added after you purchased the computer will need to be reinstalled
Let this complete and when it has, setup the computer and tell me if the keyboard is now functioning correctly.
Let me know the results please
Customer: replied 1 year ago.
I have to go to work will try this when I get home. i keep getting a pop up to update Microsoft office starter 2010 would this have anything to do with it?
Expert:  Richard replied 1 year ago.
No, thats just Office, it has no bearing on anything with the keyboard.
Let me know how you go please when you have completed the instructions.
Customer: replied 1 year ago.
ok
Expert:  Richard replied 1 year ago.
thanks