How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask IT Miro Your Own Question

IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 2937
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
30721786
Type Your Computer Question Here...
IT Miro is online now
A new question is answered every 9 seconds

I do not seem to be able to use RoboForm to get my passord

Customer Question

I do not seem to be able to use RoboForm to get my passords
Submitted: 1 year ago.
Category: Computer
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

Please tell me which web browser you are using. Also, do you see the RoboForm icon in your web browser?
Customer: replied 1 year ago.
Firefox. No
Expert:  IT Miro replied 1 year ago.
Were you able to see the RoboForm icon (toolbar) in Firefox before?
Customer: replied 1 year ago.
yes but have lost it since I needed to replace my C drive
Expert:  IT Miro replied 1 year ago.
OK.
Don't worry - you can get it back by re-installing it.
Please go to the RoboForm web page:
http://www.roboform.com
There click on the green Download button and run the downloaded file in order to start the installation.
Follow the instructions to install it. After the installation, you will see its toolbar in Mozilla Firefox.
In case you encounter problems, I can remotely access your computer and help you installing RoboForm. Remote desktop assistance is optional service you can accept.
Expert:  IT Miro replied 1 year ago.
Hi again!
I am following up with you to see if you require further assistance. If you do, let me know.
If you don't require further assistance, please take a moment to rate my help to you using the rating box located in the upper right corner of the page (box with the stars).
Thanks,
IT Miro
Customer: replied 1 year ago.
I still do not get automatic filling by Robo
Expert:  IT Miro replied 1 year ago.
Hi!
Do you see the RoboForm toolbar in Mozilla Firefox?
Expert:  IT Miro replied 1 year ago.
Hi again!
Do you still require assistance with this issue?
Let me know,
IT Miro
Expert:  IT Miro replied 1 year ago.
Hi!Were you able to read my messages sent to you?