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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4684
Experience:  B.Sc. Computer Science with Honors
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My phone just stopped and my internet is fine, the yellow and

Customer Question

My phone just stopped and my internet is fine, the yellow and blue light is blinking... What is the problem?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Please explain the problem a bit more in detail, are you not able to work on the internet or you are using internet from your phone?
Customer: replied 1 year ago.
I have a standalone magicjack and it just stopped
My cell number is(###) ###-####
Customer: replied 1 year ago.
NO
Customer: replied 1 year ago.
Are you there???
Expert:  Michelle replied 1 year ago.
Please be patient it takes some time to exchange our messages via email however i am there to help you and fix the problem for you.
Remove the MJ from the computer usb port.
shut down the computer and let it sit for 2 mins, power it back on and let the computer boot up first reconnect the magicjack and let me know how it goes.
Mj sometimes need a computer power reset.

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