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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot log in. The message I receive is 'User Profile service

Customer Question

I cannot log in. The message I receive is 'User Profile service' not found
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
Where do you see this message, is it when trying to log into Windows?
When did the problem start?
Is this for Windows XP, 7 or 8?
Please reply using the box below.
Regards,
Martin
Customer: replied 1 year ago.
Message is on the Windows log in page, we have two profiles, mine is the administrator.
I am running Windows 7 on a Samsung all in one Series 7
Expert:  Martin replied 1 year ago.
Great info, thank you.
Are you currently on the computer in question and logged into your administrator account?
I can help you solve the problem via a remote connection if you like, would you prefer that?
Expert:  Martin replied 1 year ago.
I noticed you posted a new question to get back at me, if you see this, reply using the box below.
Thank you
Customer: replied 1 year ago.
Martin, I lost the previous page, the screen froze when the phone call option came up, I would probably prefer remote support Odile
Expert:  Martin replied 1 year ago.
Are you contacting me from your computer or another device like a smartphone or an iPad?
Expert:  Martin replied 1 year ago.
I haven't heard back from you, let me know if you still need help!

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