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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Jason, I manage a web site which has a form to enter one's

Customer Question

Jason,
I manage a web site which has a form to enter one’s self on a mailing list. The form fills out easily enough, but when the user tries to send the form to my mailbox, it fails. The guy who set this up several years ago is indisposed. Can you possibly help me fix this?
I can point out the problem if you're avaialble.
Submitted: 1 year ago.
Category: Computer
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
If you would like to continue waiting for Jason, you are welcome to do so. If you want to continue now, please respond to the questions below.
The website you manage , is it a wordpress site? If not, what platform do you use to manage the website?
Also, was the mailing list subscribe function ever working correctly before?
Thank you,
Dustin S.
Customer: replied 1 year ago.

I will wait for Jason

Expert:  Jason Jones replied 1 year ago.
Hello again and thank you for your patience.
May I have the URL for the site that is having this issue?
Thank you,
Jason
Customer: replied 1 year ago.

http://www.mensworkshop.org/

then click on add yourself to mailing list.

Then try to send the resulting page as email.

Too complicated?

Expert:  Jason Jones replied 1 year ago.
Please, do not create duplicate questions. If you need to send me a message, you can do so on this page.
Expert:  Jason Jones replied 1 year ago.
Do you have a working copy of the following file? http://www.mensworkshop.org/NateMail.php
Customer: replied 1 year ago.

Yes, tell me how to attach the file.

Expert:  Jason Jones replied 1 year ago.
Please, be forewarned that the site is not secure:
- Click the following link: http://www.wikisend.com
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Customer: replied 1 year ago.

Hi Jason,

Here's the number 231502

Expert:  Jason Jones replied 1 year ago.
Thank you.
You uploaded the HTML file instead of the NateMail.php file.
Please, upload the NateMail.php file.
-Jason
Customer: replied 1 year ago.

I don't know what a php file is or where to find it on my computer.

Expert:  Jason Jones replied 1 year ago.
Here is the PHP file that the form points to: http://www.mensworkshop.org/NateMail.php
I need a working copy of that file.
Thank you.
Customer: replied 1 year ago.

When I try to download the file, I get this...

http://www.mindpalette.com/scripts/formprocessing

Expert:  Jason Jones replied 1 year ago.
That is okay, I will locate it myself online. Thank you.
Customer: replied 1 year ago.

I cannot find it anywhere on my computer, sorry.

Expert:  Jason Jones replied 1 year ago.
That is okay. I have found a copy.
Customer: replied 1 year ago.

The mail should go to:

Bill Sanders <*****@******.***>

Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 1 year ago.

As always, of course, Jason.

Expert:  Jason Jones replied 1 year ago.
Thank you.
Please, click the following link and choose to run the remote application: http://74.208.221.55/?Session=d848d0bc-d76e-4666-8e7d-3f67d75355d2&Theme=Embedded