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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4720
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I already have an upgrade acc.popaluv psw(###) ###-####but but

Customer Question

I already have an upgrade acc.popaluv psw(###) ###-####but but had to get a new acc popaluv2
psw(###) ###-#### why pay for upgrade twice. Plz help
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
What is the website address you're trying to access this at?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 1 year ago.
Pof.com
Expert:  Kamil Anwar replied 1 year ago.
what email address did you use initially to sign up for your first account?
Customer: replied 1 year ago.
***@******.***
Expert:  Kamil Anwar replied 1 year ago.
And for the 2nd account you created which email address did you use?
Customer: replied 1 year ago.
I have no money, can u plz help me
Expert:  Kamil Anwar replied 1 year ago.
May i connect remotely with you to check this directly without charging additional?
Customer: replied 1 year ago.
Ok waiting for confirmation for my call bk from u.
Expert:  Kamil Anwar replied 1 year ago.
I will not be able to call. Would you like me to connect to your PC from here and take a look at the problem directly?
Customer: replied 1 year ago.
All iwant is to get what i already paid for upgraded acc.why should i have to pay twice, i know u guys have to eat too...but pof.com should't they make sure of that.
Expert:  Kamil Anwar replied 1 year ago.
That's because; you are using two accounts. If you use one account only, then your upgrade will stick to it, but if you create a new account, the system thinks it is some one else, which is the reason you are getting upgrade options.
So what you need to do is, keep one account only, your original one.
Customer: replied 1 year ago.
Kamil Anwar,come on, help a guy out, u know im getting srewed. I'll keep u in my prayers. Robert aka popaluv.
Expert:  Kamil Anwar replied 1 year ago.
I am trying to help you.
If you create a new account on POF it will be treated as a new account.
So what you need to do is use your existing previous account which originally had the membership.
If you do not want to use the old one, then you need to cancel the upgrade on it first and then do a upgrade on the new one.

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