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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35232
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My PC at work was double spacing every line in word and

Customer Question

My PC at work was double spacing every line in word and outlook. IT remotely fixed the problem, but now i have black bars at the bottom and top of my screen. As far as I know resolution was not changed. Do you have a solution? Thanks.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,
Can you test adjusting the screen resolution to see if it works?
Please let me know. Thank you.
Customer: replied 1 year ago.
Screen resolution has not been changed. t 1025/768 - the highest my PC goes.
Expert:  Viet - Computer Tech replied 1 year ago.
Can you lower it one level of resolution, then see how it goes? Then you can always change it back as needed. Thank you.
Customer: replied 1 year ago.
The problem resolved itself....not sure why.
Expert:  Viet - Computer Tech replied 1 year ago.
Great. That's strange. Did you restart the computer? OK, if the issue comes back, please let me know. Thank you.
Customer: replied 1 year ago.
No; I think it had something to do with the virtual takeover of desktop.
Expert:  Viet - Computer Tech replied 1 year ago.
I see; so the virtual remote was likely not disconnected yet.
Do you have any other computer question/issue for now? Please let me know. Thank you.