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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16031
Experience:  5 years as Network Admin, 10+ years of IT support
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My acer netbook's sound driver is corrupted. It does not stay

Customer Question

my acer netbook's sound driver is corrupted. It does not stay on, and when turned on, the volume indicator goes to no sound i very short time. How do I solve this problem.
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Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.
Hi! Which model netbook do you have?
Customer: replied 1 year ago.
Acer c720
Expert:  Josh replied 1 year ago.
Do you mind if I did a screen sharing session so I can remote into the computer and view the issue then fix it?
Customer: replied 1 year ago.
yes
Expert:  Josh replied 1 year ago.
I am sending you the remote offer now...
Customer: replied 1 year ago.
I cannot log into the offer.
Expert:  Josh replied 1 year ago.
The offer should appear on your screen here
Customer: replied 1 year ago.
I did not see the new offer button.
Expert:  Josh replied 1 year ago.
I have just sent it again
Customer: replied 1 year ago.
The remote invite did not show again. It also says cannot process transaction. Maybe we can chat about the problem.
Expert:  Josh replied 1 year ago.
Sometimes the information (Card) needs to be inputted again to process. I would love to chat about the problem but this issue requires a screen sharing session to fix

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