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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 18431
Experience:  5 years as Network Admin, 10+ years of IT support
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My acer netbook's sound driver is corrupted. It does not stay

Customer Question

my acer netbook's sound driver is corrupted. It does not stay on, and when turned on, the volume indicator goes to no sound i very short time. How do I solve this problem.
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Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi! Which model netbook do you have?
Customer: replied 2 years ago.
Acer c720
Expert:  Josh replied 2 years ago.
Do you mind if I did a screen sharing session so I can remote into the computer and view the issue then fix it?
Customer: replied 2 years ago.
yes
Expert:  Josh replied 2 years ago.
I am sending you the remote offer now...
Customer: replied 2 years ago.
I cannot log into the offer.
Expert:  Josh replied 2 years ago.
The offer should appear on your screen here
Customer: replied 2 years ago.
I did not see the new offer button.
Expert:  Josh replied 2 years ago.
I have just sent it again
Customer: replied 2 years ago.
The remote invite did not show again. It also says cannot process transaction. Maybe we can chat about the problem.
Expert:  Josh replied 2 years ago.
Sometimes the information (Card) needs to be inputted again to process. I would love to chat about the problem but this issue requires a screen sharing session to fix