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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Customer Question

I am a paid subscriber. Recently have been blocked not sure why. If I am blocked how do I cancel may paid membership?
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
With which company is your membership that you wish to cancel?
I will be standing by.
Thank you,
Jason
Customer: replied 1 year ago.
Pof
Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
At this point, are you able to sign into your account?
Customer: replied 1 year ago.
Nope
Expert:  Jason Jones replied 1 year ago.
When you attempt to sign in, does it tell you that your account was blocked?
Customer: replied 1 year ago.
Brings me back to sign in spot.
Expert:  Jason Jones replied 1 year ago.
Does it give you any sort of message at all?
Customer: replied 1 year ago.
No but my profile has been changes
Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 1 year ago.
Ok how do I cancel this aervice
Expert:  Jason Jones replied 1 year ago.
Which service are you referring to? To POF?
Customer: replied 1 year ago.
Yes
Expert:  Jason Jones replied 1 year ago.
May I remote into your system and help you cancel the service? It looks like you are having issues with your browser because it isn't even letting you log in. Once remoted in, I will solve this.
Customer: replied 1 year ago.
On my I phone
Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
Do you have a computer that I can remote into and help?
Customer: replied 1 year ago.
No
Expert:  Jason Jones replied 1 year ago.
Are you logging into your account on the POF application or in the Internet browser?
Customer: replied 1 year ago.
How do I cancelled this service now?
Expert:  Jason Jones replied 1 year ago.
I will send that up.