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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Customer Question

I am a paid subscriber. Recently have been blocked not sure why. If I am blocked how do I cancel may paid membership?
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
With which company is your membership that you wish to cancel?
I will be standing by.
Thank you,
Jason
Customer: replied 2 years ago.
Pof
Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
At this point, are you able to sign into your account?
Customer: replied 2 years ago.
Nope
Expert:  Jason Jones replied 2 years ago.
When you attempt to sign in, does it tell you that your account was blocked?
Customer: replied 2 years ago.
Brings me back to sign in spot.
Expert:  Jason Jones replied 2 years ago.
Does it give you any sort of message at all?
Customer: replied 2 years ago.
No but my profile has been changes
Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.
Ok how do I cancel this aervice
Expert:  Jason Jones replied 2 years ago.
Which service are you referring to? To POF?
Customer: replied 2 years ago.
Yes
Expert:  Jason Jones replied 2 years ago.
May I remote into your system and help you cancel the service? It looks like you are having issues with your browser because it isn't even letting you log in. Once remoted in, I will solve this.
Customer: replied 2 years ago.
On my I phone
Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
Do you have a computer that I can remote into and help?
Customer: replied 2 years ago.
No
Expert:  Jason Jones replied 2 years ago.
Are you logging into your account on the POF application or in the Internet browser?
Customer: replied 2 years ago.
How do I cancelled this service now?
Expert:  Jason Jones replied 2 years ago.
I will send that up.

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