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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16043
Experience:  5 years as Network Admin, 10+ years of IT support
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My e-mail is wrong and in order to pay service

Customer Question

my e-mail is wrong and in order for me to pay for the service i need to get that corrected (*****@******.*** is the right one then if you can help me set up for no advertisement thank you
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Josh replied 1 year ago.
Hi! Please explain your issue in more detail so I can assist you
Customer: replied 1 year ago.
I would like to know when will the service start and how will i know the ads will stop?
Expert:  Josh replied 1 year ago.
Which service/company are you referring to?
Customer: replied 1 year ago.
my pandora my number is(###) ###-####
Customer: replied 1 year ago.
did you take my money yet
Expert:  Josh replied 1 year ago.
Are you able to sign into your Pandora account?
Customer: replied 1 year ago.
have to set-up one
Customer: replied 1 year ago.
i just use the free site
Expert:  Josh replied 1 year ago.
So you would like to create a new account and sign up for Pandora ad free service or use the existing account that you have already?
Customer: replied 1 year ago.
yes but with the right e-mail address
Expert:  Josh replied 1 year ago.
Great! Please go into the Pandora free account Click on the email address in the upper right hand corner then SettingsYou will see a box with the email address - Change the email address there then scroll down and press SAVE CHANGES Now your account has the updated email address; now in the upper right hand corner click on UPGRADE
Customer: replied 1 year ago.
ok what will my account pass word be
Expert:  Josh replied 1 year ago.
Are you able to sign into your account?
Customer: replied 1 year ago.
it will not let me put my pass word in what should use to find out
Expert:  Josh replied 1 year ago.
Are you able to sign into the account or are you stuck at the login screen?
Customer: replied 1 year ago.
stuck at the log-in
Expert:  Josh replied 1 year ago.
Gotcha. In that case, you will need to create a new account and use a different email address. Are you able to use a different email address to sign up?
Customer: replied 1 year ago.
no that is the only one that I use that's why i wanted to be right
Expert:  Josh replied 1 year ago.
Check your***@******.*** email -- I sent you a link to reset your password
Customer: replied 1 year ago.
ok be right back
Expert:  Josh replied 1 year ago.
Okay; let me know
Customer: replied 1 year ago.
ok it look like have to go to another computer this one will not let me click on the site
Expert:  Josh replied 1 year ago.
Okay; let me know
Customer: replied 1 year ago.
ok I will thank you
Expert:  Josh replied 1 year ago.
K

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