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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My home computer has a message stating that I am unable to

Customer Question

My home computer has a message stating that I am unable to send messages and
to contact my server.
Can you help/***@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me please in which email program you are getting this error?
Thank you
Customer: replied 1 year ago.
outlook
Expert:  Richard replied 1 year ago.
Can you tell me please which version?
EG: 2010?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 1 year ago.
I am at work now so that I could speak with you.......will not be home until late today. Can we reconnect later?
Expert:  Richard replied 1 year ago.
ok, yes you can send a message here when your ready
Customer: replied 1 year ago.
Or can you direct me on the steps involved to correct it? additional payments are not attractive. How late are you open?
Expert:  Richard replied 1 year ago.
The additional payments is for me to take over the computer and do it directly, but it is optional.
We are a 24 hour site, though I am on still for a few hours.
I cant give any instructions yet as I need to know the version, then you will have to do some test.
You need to be at the computer
Customer: replied 1 year ago.
Ok, will have to be later. Will another specialist know that I've already invested $47?
Customer: replied 1 year ago.
What is the Customer Care number referred to on my cellphone?
Expert:  Richard replied 1 year ago.
yes, all of them see this
I dont know what you mean on your cell phone.
May be customer service for this site.
Customer: replied 1 year ago.
Received your "JusrAnswer" message on my cell email.
Referred to "Customer Care" but no number.
Customer: replied 1 year ago.
What is Customer Service number for this site?
Expert:  Richard replied 1 year ago.
I do not know, but you can email them here
http://ww2.justanswer.com/contact-us
Customer: replied 1 year ago.
Ok, when I return do I input the Order ID #?
Expert:  Richard replied 1 year ago.
no, just post a message like your doing now
Customer: replied 1 year ago.
But will that involve another $47?
Expert:  Richard replied 1 year ago.
no
Customer: replied 1 year ago.
Thank you for your patience and help. Hope another agent is as amenable. Goodby.
Expert:  Richard replied 1 year ago.
your most welcome
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.
how did you go with my instructions?