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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16368
Experience:  5 years as Network Admin, 10+ years of IT support
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I HAD BEEN A MEMBER LAST YEAR. IT ENDED MAY 15TH. MY USER NAME

Customer Question

I HAD BEEN A MEMBER LAST YEAR. IT ENDED MAY 15TH. MY USER NAME IS***** IT IS:***@******.***. IT IS MINE, NO ONE ELSES. I'VE USED IT 20 YEARS. I HAVE A NEW PASSWORD. I DON'T REMEMBER MY LAST ONE. I WISH TO USE MY NEW PASSWORD.
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
What happens when you try to sign into your account with your new password?
Customer: replied 1 year ago.
THE NEW ONE WASN'T ACCEPTED. THEY HAVE GIVEN ME A TEMP PASS. I HAVE TO GO TO MY HOME AND GET THE PASS. UNLESS THEY'LL GIVE IT TO YOU?
Expert:  Josh replied 1 year ago.
Did they give you a new password ***** is it a PIN code (numbers only)?
Customer: replied 1 year ago.
IT'S A TEMP PASS. I HAVE TO GO HOME AND GET IT HOWEVER,YOU NOW HAVE MY PHONE # ***** what is taking so long for the call
Expert:  Josh replied 1 year ago.
You can reset your password ***** going home.
CLICK HERE
Follow the prompts to reset your password ***** use the new one to sign in