How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 15759
Experience:  CISCO certified, Microsoft proficient, computing expert.
30970729
Type Your Computer Question Here...
Pete is online now
A new question is answered every 9 seconds

I am trying to access my account while we are away from home.

Customer Question

I am trying to access my account while we are away from home. It still requires a number to be sent to my home phone - which I do not have access to at this time. How can I access my account?
Submitted: 1 year ago.
Category: Computer
Expert:  Pete replied 1 year ago.
Hello,
I am Pete, and I'll be happy to assist with your question today.
If the access was not set up before you left home, then you will need to get someone with access to your home to retrieve the passcode for you.
This is a security feature to prevent unauthorized people from accessing your account.