How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

E mail problem, keep getting mailer as many as 2000.

Customer Question

E mail problem, keep getting mailer as many as 2000.
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
This seems to be the first question from you with us. Can you tell me what exactly the issue is? Are you getting failure notices?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 1 year ago.
failure notices
Customer: replied 1 year ago.
yes take over my computer.
Customer: replied 1 year ago.
I want remote
Expert:  Kamil Anwar replied 1 year ago.
I sent request for remote service. Please accept it then follow steps here to connect with me. Thanks
Expert:  Kamil Anwar replied 1 year ago.
I sent the request, please accept it so i can connect.
Customer: replied 1 year ago.
cant be, you have all ready billed me.
Expert:  Kamil Anwar replied 1 year ago.
Please see my first response. Remote service is optional for $39 if you need, if not then we have to continue here, our remote service is guaranteed though.
Customer: replied 1 year ago.
I have been billed $5.00, and $31.00 d. lets get this problem resolved.
Expert:  Kamil Anwar replied 1 year ago.
No worries, please send me the delivery notices you receive.
Customer: replied 1 year ago.
I have received no notices, can you or can you not help me?
Expert:  Kamil Anwar replied 1 year ago.
You stated in your response above that you receive failure notices, i need to see these notices.
Customer: replied 1 year ago.
These notices come in my e mail
Expert:  Kamil Anwar replied 1 year ago.
Can you copy/paste them to me so i can see them?
Customer: replied 1 year ago.
No
Expert:  Kamil Anwar replied 1 year ago.
I need to see them so i can diagnose the issue. The failure report will include why / where these notices are going from.
Customer: replied 1 year ago.
I cant sit here all night, I am disabled and must leave in 15 minutes.If you cant help, pleas credit the two chargers.
Thank you.
Expert:  Kamil Anwar replied 1 year ago.
I can of course help, but with your cooperation. I can remote in and fix it - I sent the request for it already.
Customer: replied 1 year ago.
O.K. lets get started
Expert:  Kamil Anwar replied 1 year ago.
Can you accept the request for remote service, and then follow steps here to connect with me.?
Customer: replied 1 year ago.
yes
Expert:  Kamil Anwar replied 1 year ago.
This is displayed on your screen, please accept the offer. It is not yet accepted.
Customer: replied 1 year ago.
they have already billed me $5.and $31.
Expert:  Kamil Anwar replied 1 year ago.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=274007
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 1 year ago.
still waiting for you to take over my computor
Expert:  Kamil Anwar replied 1 year ago.
The program was downloaded, but it did not run. Can you run the program please?
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=192406
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 1 year ago.
still nothing, I must leave in 10 minutes. can you do something?
Expert:  Kamil Anwar replied 1 year ago.
Not unless we connect. Are you opening the file after it is downloaded ? We need time to do this and if you are in rush, then we can do it when you have time.
Customer: replied 1 year ago.
cant open file, must get ready to leave.t
Expert:  Kamil Anwar replied 1 year ago.
No worries, when will you be back?
Customer: replied 1 year ago.
try me after 9.00 p.m.
Expert:  Kamil Anwar replied 1 year ago.
I am in UK and it is currently 23:14 here. What is the time there now?
Customer: replied 1 year ago.
6.15 p.m.
Expert:  Kamil Anwar replied 1 year ago.
Okay. Leave me a message here when you're online please. I will be here for another 4 hours.