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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35734
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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A few years ago I got a warning message on my Apple Mini that

Customer Question

A few years ago I got a warning message on my Apple Mini that it was being attacked by a virus. I immediately called the phone number and was told to cut off my computer. Afterwards I talked to someone who I thought was a third party contractor. I let him have control of my monitor and he said he "fixed" the problem. I gave him my credit card number and the 3 digit security number, where upon I gave permission to pay about $199 and got a receipt. By the way, he did have a strong "foreign" accent.
Since then I have had no problem with my Mini Mac. I check all my accounts daily, use strong passwords, and daily use a software package to clean, scan, and debug my files.
Lately I've been getting calls from someone who wants to refund me money because his company is closing down his business. I've used call tracing and have narrowed down either his place of work (Indian/Pakistani restaurant) and/or his condominium.
His latest call came from a business under the name "YMAX COMMUNICATIONS". I did a little snooping and that business sells a product called MagicJack which can use a local area code to hide over seas calls.
I contacted Apple Support who told me not to worry if it's been this long. Also my credit card company will deny anyone from making large purchases. This happened recently when I went to Big Buys to buy an electric range over $1000.
What do you think I should do about this?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. You should always ignore any popup or phone call or email message that you do not know or are not expecting. These are usually scams in order get your money. Microsoft has written an article about computer support phone scams at the website below; it also applies to Apple and any other computer / electronics company.
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
When you are available, please reply back at the box below to continue. Thank you,