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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am only getting the blue screen and it will not let me go

Customer Question

I am only getting the blue screen and it will not let me go to desktop!
Submitted: 1 year ago.
Category: Computer
Expert:  Charles A. Roberts replied 1 year ago.
Hello, my name is***** will do whatever I possibly can to help answer your questions. I am sorry you are having this kind of problem. When exactly does it go to the blue screen?
Customer: replied 1 year ago.

As soon as I turn it on!

Expert:  Charles A. Roberts replied 1 year ago.
OK and what is the make of the computer and the model number please? When you first turn it on do you ever see the computers manufacturer logo?
Customer: replied 1 year ago.

Not home right now...will send you info when I get home in a couple hours...and yes..sometimes I do get the HP symbol!

Expert:  Charles A. Roberts replied 1 year ago.
It's sounding more and more like an operating system failure. Check for loud clicking when you turn the machine on as well. Also please send me the model number for the machine that will help a lot.
Customer: replied 1 year ago.

Ok

Expert:  Charles A. Roberts replied 1 year ago.
I am standing by still.
Customer: replied 1 year ago.

It is a HP 2000 notebook PC 2000 2c29 wm and I think 1D # *****

Customer: replied 1 year ago.

Product serial #5CG3255MSO or 5O...gard to read!

Customer: replied 1 year ago.

I missed some...HPLT087711199074...OP#00000061....TE#68...TR#03928

Customer: replied 1 year ago.

I sent you the info ...all i could find....and i have no answers...even though you have taken the money from my account!

Expert:  Charles A. Roberts replied 1 year ago.
I have returned I had to leave for a bit. I am back. Do you currently have any important data on this machine by chance?

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