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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My office files on a remote site. I use WPX4. Yesterday my

Customer Question

My office files on a remote site. I use WPX4. Yesterday my fingers lingered for a period of time on the keyboard w/o moving. A dialogue box popped up - re something I hit no. Now the keyboard keys are frozen. The mouse works.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me which program you are using to connect to the remote computer please?
Thank you
Customer: replied 1 year ago.
Doesn't say
Expert:  Richard replied 1 year ago.
ok, how do you exactly connect to the remote computer?
Customer: replied 1 year ago.
No thanks
Expert:  Richard replied 1 year ago.
Sorry? I need to know please how do you connect to the remote computer.
Customer: replied 1 year ago.
Via a portal
Expert:  Richard replied 1 year ago.
ok... I do want to fix this for you, but I really need some information here.
A portal can be anything, and I dont know what software your using..
Please find out exactly what software your using to connect.
Customer: replied 1 year ago.
I think the problem is just with this keybpard
Expert:  Richard replied 1 year ago.
This keyboard is working now correct? Just not when trying to type on the remote computer
Customer: replied 1 year ago.
i use wordperfect.
Expert:  Richard replied 1 year ago.
I saw, This keyboard is working now correct? Just not when trying to type on the remote computer
Customer: replied 1 year ago.
the keyboard works fine communicating through th einterneyes
Customer: replied 1 year ago.
yes
Expert:  Richard replied 1 year ago.
yes, which means is the software you are using to connect to the computer with.
Until we know what this is, we cannot proceed.
Its like asking to have your car fixed but not telling me which car you have.
Customer: replied 1 year ago.
ok - it is a word perfect problem - I need to figure out how to unlock the keys via wordperfect
Customer: replied 1 year ago.
Dell vworkspace
Expert:  Richard replied 1 year ago.
sorry I need to know the program not the computer
Customer: replied 1 year ago.
Sorry - can't figure it out just the Version 8.0306.1427 which I guess is the server where my files are located.
Expert:  Richard replied 1 year ago.
ok, start from the start and explain exactly in Detail, what you are doing.
As you say remote computer, then just word perfect, then dell., then some other software your not sure of...
Customer: replied 1 year ago.
This isn't working. Thank you for your time.
Expert:  Richard replied 1 year ago.
ok

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