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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9266
Experience:  Computer Technician
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My tablet will not boot up, judt get asus logo and dot spinning

Customer Question

My tablet will not boot up, judt get asus logo and dot spinning at the bottom
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
What is the model number of your Asus?
Expert:  Randy Computer Tech replied 1 year ago.
Try this please> Power off the tablet.
Then press and hold Power until the device powers on, then immediately press and hold Volume Down (while still pressing Power).
You will see the word Start with an arrow drawn around it.
Press Volume Down twice to designate Recovery mode.
Press Power to restart into Recovery mode. You will see an image of an Android robot with a red triangle.
Hold down Power. While holding down Power, press Volume Up.
A menu in little blue type should pop up. Use the volume keys to scroll to "wipe data/factory reset" and press Power to select it.
Scroll down to "Yes - erase all user data" and press Power to select it.
When it says all data has been removed then choose to reboot the system.
If you then see the welcome screen you'll know you succeeded!
Expert:  Randy Computer Tech replied 1 year ago.
Please let me know if this does not work for you or if you need any other assistance.
After we have your issue resolved please take a moment to rate my service positively.
Thank you very much!