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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8961
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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MY HUSBAND HAS PASSED AWAY AND I NEED TO GET INTO HIS G-MAIL

Customer Question

MY HUSBAND HAS PASSED AWAY AND I NEED TO GET INTO HIS G-MAIL ACCOUNT. I HAVE HIS DEATH CERTIFICATE AND A COPY OF HIS WILL
Submitted: 1 year ago.
Category: Computer
Expert:  Sudipto replied 1 year ago.
Hi,
Thank You!! for posting your Question.My name is ***** ***** today I will assist you to solve or identify your problem.
Do you know the correct email address ?
Customer: replied 1 year ago.
***@******.***. SOMEONE SENT ME A PASSCODE OF Customer and it did not work
Customer: replied 1 year ago.
i paid $47 dollars for that
Customer: replied 1 year ago.
Are you still and going to reply?
Expert:  Sudipto replied 1 year ago.
Someone means , your late husband's friend or relative ?
Customer: replied 1 year ago.
This is my late husband. I just need his password ***** his gmail account, I have death certificate and will.
Expert:  Sudipto replied 1 year ago.
OK, to recover the password ***** your husband's email, you should have access to the recovery email, which is a aol email address, can you access that email ?
Customer: replied 1 year ago.
yes
Customer: replied 1 year ago.
I have his aol sign in and password
Customer: replied 1 year ago.
are you still there my friend
Expert:  Sudipto replied 1 year ago.
Please sign in to that account and reply me back. So that, I can send a password ***** code to that email.
Expert:  Robert M. replied 1 year ago.
Hi, I'm Robert and I'll be helping you with your computer question.
google has a procedure to turn the account over to you if you upload the death certificate
You can start the process on this webpage
https://support.google.com/accounts/contact/deceased?hl=en
Expert:  Sudipto replied 1 year ago.
Please let me know, after you login to the AOL email address.
Customer: replied 1 year ago.
I have logged in I will again.
Expert:  Sudipto replied 1 year ago.
OK, please let me know the AOL email address, so that I can send the password ***** code to that email address.
Customer: replied 1 year ago.
***@******.***
Customer: replied 1 year ago.
have you sent the pass code? I am in his account now.
Customer: replied 1 year ago.
His aol account.***@******.***.
Expert:  Sudipto replied 1 year ago.
Sorry this aol email is not in the record of gmail, do you know, if he had used any other email address ?
Customer: replied 1 year ago.
NO
Customer: replied 1 year ago.
I HAVE SENT IN HIS DEATH CERTIFICATE, WHAT ELSE DO YOU NEED
Customer: replied 1 year ago.
IS THERE ANYONE THERE. I PAID $47.00 FOR THIS, ARE YOU GOING TO SEND ME HIS PASSWORD ***** NOT, IT IS REALLY GOING TO HELP ME WITH OUR BUSINESS, AND PERSONAL FILES. THANKS PAT
Expert:  Robert M. replied 1 year ago.
This is what i suggested you do some time ago. Follow googles procedure to get his account put in your name. Perhaps you didnt see it. It wont work instantly but if you upload the correct documents such as the death certificate they will get it transferred to you with a new password.
Hi, I'm Robert and I'll be helping you with your computer question.
google has a procedure to turn the account over to you if you upload the death certificate
You can start the process on this webpage. Just fill out the form and upload the correct documents as the prompts instruct you to.
https://support.google.com/accounts/contact/deceased?hl=en
If you need more help or cant follow the prompts. i can get you my phone number and log in remotely and work with you on it tomorrow (friday)

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