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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can't life of me get logged into my account. I have

Customer Question

Can't for the life of me get logged into my account.
I have tried everything.
Please help.
Thanks
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
There is an optional Remote Connect Service - Quick Resolution
If you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me to directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
What have you already tried please let me know.
Customer: replied 1 year ago.
reset my FB password ***** can't get in. Even had 3 "trusted friends "send me 4 digit codes.
Customer: replied 1 year ago.
Never done this before. Don't really know how Just Answer works.
Customer: replied 1 year ago.
Am I typing to a lady named Michelle?
Customer: replied 1 year ago.
Hope this isn't a scam.
Customer: replied 1 year ago.
Let's not do "additional service" this time.
Customer: replied 1 year ago.
Where is my assistant?
Expert:  Michelle replied 1 year ago.
I was logged off due to internet connection issue i am online now let me know what happens when you try to use the forget password *****
This is world #1 online tech support Q&A website.
Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
It says "
How would you like to reset your password?" but I can't get an email from them.
Customer: replied 1 year ago.
It's hard to explain here. I have tried email and phone texting. Even with the 4 digit codes it said check for an email which i didn't receive.
Expert:  Michelle replied 1 year ago.
is you email working fine i can remotely try to retrieve the fb password ***** for you if you want.
Customer: replied 1 year ago.
They said it would only be $22 more after the $5 deposit.
Customer: replied 1 year ago.
And zero if I wasn't satisfied.
Customer: replied 1 year ago.
I just emailed myself and I got the email immediately.
Expert:  Michelle replied 1 year ago.
we have a 100% customer satisfaction guarantee if the problem is not fixed i will refund you your full amount. Please check your email i have sent you an additional remote service email. Problem fixed you pay problem not fixed you entitled for a 100% refund. let me know your choice.
Customer: replied 1 year ago.
I'll do it for $22 if u think remote is a better solution etc.
Customer: replied 1 year ago.
Having a little trust concerns. This is all brand new to me.
Expert:  Michelle replied 1 year ago.
Please dont worry we are working since September 10, 2004 and a trusted company.
copy and paste the url on your webbrowser.
http://tinyurl.com/oxe3zdm
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Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.