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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Screen is lighted but blank except tor cursor. Blue lgght shows at loc

Customer Question

Screen is lighted but blank except tor cursor. Blue lgght shows at lock symbol !. Does this mean it is locked? If so how unlock?
How do I get the screen with icons so I can use my computer?
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
does it go blank after you type in your password ***** the login screen or before?
Thanks
Customer: replied 1 year ago.
I cannot type anything; no login screen shows
Expert:  Kamil Anwar replied 1 year ago.
Okay. please reboot the computer and repeatedly tap f8 then choose safe mode with networking and let me know if you can login into safe mode.
Customer: replied 1 year ago.
no results from f8
Expert:  Kamil Anwar replied 1 year ago.
It has to be pressed repeatedly and immediately as soon as you see the first screen, if its missed by a second, the advanced boot menu will not come up.
Customer: replied 1 year ago.
no change still blank except for cursor
Expert:  Kamil Anwar replied 1 year ago.
Did you choose Safe Mode with Networking?
Customer: replied 1 year ago.
I cannot type anything. All I can do is move the cursor around the blank screen
Customer: replied 1 year ago.
My session ends in 10 minutes. Please advise how I cancel this service
Expert:  Kamil Anwar replied 1 year ago.
Advanced Boot Menu appears before windows starts up, it will be a black screen with text only.
Were you able to get to the advanced boot menu with F8 key?
Customer: replied 1 year ago.
I get nothing. I tried several times.
Expert:  Kamil Anwar replied 1 year ago.
Please power off your computer.
Then, as soon as you press the button to power on, repeatedly and immediately keep tapping the f8 key until you see advanced boot menu.
Customer: replied 1 year ago.
I pressed f8 repeatedly for 2 minutes with no response. Please advise how to cancel this service.:***@******.***Thanks for your advice.
Expert:  Kamil Anwar replied 1 year ago.
I will request this to be cancelled as per your request. Thanks

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