Hello Sam! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is the laptop currently working fine right now? If no, what is showing on the laptop's screen now?Can you confirm it has windows 7? Or another windows version?Please reply at the box below. Thank you.
I need th proc
Here is the procedure for Toshiba Windows xp, vista, and 7:
For Toshiba Windows 8 and 8.1, please see the Reset instructions at the website below:
If it does not work, here is another method:
- Go to Control Panel->User Accounts->Manage another account, and create a new account, and select the Administrator option when prompted, then restart the computer
, then log in the new account, then go to Control Panel->User Accounts->Manage another account again, then select the old account, then delete the account and confirm delete files.
When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,
I tried the power on with 0 key, the screen asks for password??? I put in the password that it should be and it powers off. ???
Did you or someone set up that password *****? Do you remember that password? If yes, what happens when you enter the password? Please reply at the box below. Thank you.
yes I set it up used it this morning, ok, until I received a CRYPTO viris that locked up my files, said I had to pay to unlock them... Thats why I want to restore my computer to factory settings...
So the password ***** ***** now right? Are you able to remove / disable the BIOS / Setup password *****? Please let me know. Thank you.
no, it worked this morning, not working now.
Password ***** ***** Since the BIOS / Setup does not work, we need to reset / clear it first. This can be a complicated issue. You would need to remove the power cord, the battery, the small cover at the back of the laptop, then remove the RAM memory sticks, and remove any sticker / clear tape in the memory compartment, then short the JCMOS jumpers (or B500 jumpers) for a few seconds, then it would clear the BIOS password.Please click on the website below for the instructions video:https://www.youtube.com/watch?v=onIDGekaqlI, and/or click on the website below for the full instructions / illustrations:http://digitalbart.com/blog/toshiba-satellite-a665-s5170-bios-password.htmlWhen you are available, please reply back at the box below to continue. Thank you,