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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9252
Experience:  Computer Technician
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I need to do a factory reset on an iPod touch. Passcode has

Customer Question

I need to do a factory reset on an iPod touch. Passcode has been forgotten and we no longer have the computer it was originally connected to.
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Please follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
Screenshot showing the Connect to iTunes screen on iOS.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPod touch in recovery mode.
iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPod before it can be used with iTunes."
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.