How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I purchased a WD internal drive and installed it in my HP Desktop

Customer Question

I purchased a WD internal drive and installed it in my HP Desktop computer. The other day smoke started coming out of this computer along with the associated smell of burning electronics . Lucky for me I was in the same room as the computer and quickly pulled the power cord from the machine.
Today I opened the computer to find it was the WD drive that was burning. The connector on the rear of the drive had melted and was severely chard. Something was seriously wrong with this drive! Thank God the house did not catch fire. I would like WD to at least provide me with a new system.
Please tell me how we should proceed.
Sincerly,
John J. Marshall (###) ###-####***@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  Sudipto replied 1 year ago.
Hi,
Thank You!! for posting your Question.My name is ***** ***** today I will assist you to solve or identify your problem.
Can you tell me, what is the age of the hard drive ?

Related Computer Questions