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Before I attempt any of this, I need to know exactly what it means to have the "same e-mail registered on all the devices." Is there any way you can be more detailed about just where on the phone and on the Win 8.1 computer do I put the "email registered." Because I think it is confusing that it shows in accounts for Google both emails and another gmail as well which I hardly use at all, but had set up at one time; and I am afraid if I try to inactivate it or delete it (or whatever it is called) that it would interfere with some Google services perhaps. Is there the same or different passwords for gmail account and Google account?
I'm not sure how your answer is going to permit me to get the app on my Samsung Phone, when each time I have tried to get the app in recent days, it gives me that message about error retrieving information from the server.
I won't have a chance to continue to work on this until at least tomorrow, so I'm putting the matter on hold for now.
I am still trying I am still trying to get more info from google and Illium.
It will b a couple of weeks before I can before I can backup phone data, so can't do the instructures yet.
Finally after a lot of emails back and forth and what I feel has been a lot of trial and error, I was advised by Ilium's CS rep to be sure that I went into Google Play Store with the same email on my phone that I had successfully used with my tablet to purchase ewallet and download the update for already purchased app. It worked. Relief finally!