How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5014
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now
A new question is answered every 9 seconds

Have a 2 in 1 Dell Inspiron 11 3000 3147. Can use the tablet

Customer Question

Have a 2 in 1 Dell Inspiron 11 3000 3147. Can use the tablet & the screen works. When you unfold and set up like a laptop, screen turns blank and physical keyboard will not type but cap button lights up
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
how old is the Dell Inspiron. The problem started today or it never worked before.
Customer: replied 1 year ago.
Yes, it started a week ago. I have tried reading and asking different questions to google.
Customer: replied 1 year ago.
It is a 2014
Customer: replied 1 year ago.
You still there
Customer: replied 1 year ago.
Michelle
Expert:  Michelle replied 1 year ago.
was the unit dropped or its not sitting on the cradle correctly.
let me know what windows operating system it has on it.
Customer: replied 1 year ago.
Yes I have dropped it once when I first got it last year. 8.1
Expert:  Michelle replied 1 year ago.
before proceeding with the troubleshooting there are the basic things which we need to know and identify or else there will be no point in trying hit and trial error while doing the troubleshooting steps.
Please remove the screen from the keyboard cradle use a magnifier glass and inspect the portion of the insert and then lcd which sit on the other hald past of the laptops keyboard do you see any crack or the connector pin damage.
Expert:  Michelle replied 1 year ago.
i see you are offline let me know when you are back.
Customer: replied 1 year ago.
I'm back
Expert:  Michelle replied 1 year ago.
Let me know the result after you inspect the connector
Customer: replied 1 year ago.
None
Customer: replied 1 year ago.
The screen works when I use it as a tablet
Expert:  Michelle replied 1 year ago.
turn off the tablet screen or power off.
connect the screen and check it its sitting properly on the keyboard or not.
Now power on the computer and let me know if it detect the keyboard unit or not let it boot up completely.
Customer: replied 1 year ago.
Hello
Expert:  Michelle replied 1 year ago.
let me know the status so that i may suggest further

Related Computer Questions