How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 16553
Experience:  CISCO certified, Microsoft proficient, computing expert.
Type Your Computer Question Here...
Pete is online now
A new question is answered every 9 seconds

I cannot reset my password. It keep asking credit card!

Customer Question

I cannot reset my password. It keep asking for my credit card! WHY?????????? That card was re-issued by the bank due to their system having problems. I just would like to sign with without a credit card number and I also need to update my profile, which since i cannot get into my account I cannot do
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
this is you have my credit card and I have NO this a scam?
Expert:  Pete replied 1 year ago.
I am Pete, and I'll be happy to assist with your question today.
What password ***** you trying to reset?
Expert:  Pete replied 1 year ago.
I have not heard back from you yet.
Let me know if you would like remote assistance with this.