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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1136
Experience:  MCSE, RHCE, IBM System X Server Certified
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I have Pinnacle 15 and made movies I cannot find out how to

Customer Question

I have Pinnacle 15 and made movies I cannot find out how to burn it to dvd
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
I have made the movie and am trying to burn it to DVD from the pinnacle 15 movie maker. How do I burn it to DVD and then copy them to make more DVD's. These are old home movies.
Expert:  arsufi2002 replied 1 year ago.
Hi,My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected. By the way, have you created movie?If so, what's the file extension Please reply
Customer: replied 1 year ago.
What do you mean is the file extension
Customer: replied 1 year ago.
I have created the movie
several times and cannot seem to get it to burn
Expert:  arsufi2002 replied 1 year ago.
The movie file extension that you created from Pinnacle Studio
Customer: replied 1 year ago.
how do i find out the file extension
Expert:  arsufi2002 replied 1 year ago.
If you don't mind, can i start a remote session with your computer, so that i can better check
Expert:  arsufi2002 replied 1 year ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=a0d28e7a-6f6b-4563-8902-f58a274e99b0
Customer: replied 1 year ago.
Yes but not this computer
have it on other one
Customer: replied 1 year ago.
I will copy this and send to other conputer
Expert:  arsufi2002 replied 1 year ago.
okDo you have internet on that computer
Customer: replied 1 year ago.
yes
Customer: replied 1 year ago.
logging in
I have a family reunion trying to make old movie DVD so we can see them
Expert:  arsufi2002 replied 1 year ago.
ok fine, Then download it on that computer and run the tool
Customer: replied 1 year ago.
will do
Expert:  arsufi2002 replied 1 year ago.
Have you created the movie by the way
Expert:  arsufi2002 replied 1 year ago.
ok
Customer: replied 1 year ago.
yes I just cannot figure out how to burn
Customer: replied 1 year ago.
I need tomake copies of it to so everyone can have a copy
Expert:  arsufi2002 replied 1 year ago.
ok
Customer: replied 1 year ago.
Are you logged in
Customer: replied 1 year ago.
We are copying one DVD but it takes forever and is not the movie.
Customer: replied 1 year ago.
We didn't save on avi did we
Expert:  arsufi2002 replied 1 year ago.
hello
Customer: replied 1 year ago.
You still there
Expert:  arsufi2002 replied 1 year ago.
Mam, could you just tell which player you use?
Customer: replied 1 year ago.
Well I took them from vhs to pinnacle on the computer
could get it to burn
so we tried using the capture and using the windows DVD maker
it said it is making but I am not sure
Customer: replied 1 year ago.
I used pinnacle movie but it is under Windows media player
Customer: replied 1 year ago.
That is where it put it
Customer: replied 1 year ago.
The one playing under Windows is a different movie than the one you ate making.
Customer: replied 1 year ago.
I am not sure why it quit
Customer: replied 1 year ago.
You were making and then it quit
Customer: replied 1 year ago.
Said export error
Expert:  arsufi2002 replied 1 year ago.
Please don't add full clips on project otherwise space issue again arise
Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
Put on desktop
Customer: replied 1 year ago.
If you want we can find it
Expert:  arsufi2002 replied 1 year ago.
Dear Mam,Let it complete, i shall connected after 30 minsThanks If you know, just make second half videos similar way that i burnedI have come back by that time
Customer: replied 1 year ago.
K
Customer: replied 1 year ago.
Ok I got this thank you
Customer: replied 1 year ago.
ok i got this
Thank You so much
My problem was my file was too big
Expert:  arsufi2002 replied 1 year ago.
Yes, You said it
Expert:  arsufi2002 replied 1 year ago.
Mam, I am back...Hope you have burned the second half movies alsoPlease let me know everything is fine (If you find everything fine, please rate my service before you left the session. You may click the stars to rate my service)Fiyaz
Expert:  arsufi2002 replied 1 year ago.
Dear Mam,
Hope everything goes fine and you are doing well.
I am sorry if disturbs, It seems you haven't pressed the rating button yet and question appears to open. If you don't mind would you please press the rating button as it helps to close question as well to get paid for helping you
If you have any trouble, please feel free to ask, am happy to assist.
You can rate me by clicking on stars
Thanks
Fiyaz
Expert:  arsufi2002 replied 1 year ago.
Dear Mam,
Didn't find your reply...
I am just checking to see if you are still waiting for answer
Thanks,
Fiyaz

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