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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Working on my computer, screen went red with message computer

Customer Question

Working on my computer, screen went red with message computer infected. Call number for help called looked at my computer said lots had stopped working will fix for dollars. Scamm Can you help
Submitted: 1 year ago.
Category: Computer
Expert:  Charles A. Roberts replied 1 year ago.
Hello, my name is***** will do whatever I possibly can to help answer your questions. I am sorry you have encountered this kind of problem. First yes that is a scam and it sounds like you have spyware on your machine. Are you able to work around that red screen at all? I can also offer to use remote assistance to fix this problem as well or I can try and talk you through it. I also need to know when this problem started.