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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31287
Experience:  Over 20 years of consulting to the IT industry
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No sound is working in pinnacle studio 16. Sound working in

Customer Question

No sound is working in pinnacle studio 16. Sound working in other apps and it shows up on the mixer but no sound at all in studio. HELP!! I'm a teacger working on end of year project. Parents are coming and I cannot finish the presentation.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you go to Control Panel
Then, Hardware -> Sound and Adjust System Volume While Pinnacle is open.
Tell me if sound now works please
Customer: replied 1 year ago.
I wrote in my original email that is what I already did. I see pinnacle there and it is not muted.
Expert:  Richard replied 1 year ago.
Hi,
You only mention
"Checked if any sound toggle that i see was muted."
I am not asking to check if it is muted or not, the instructions please are
Can you go to Control Panel
Then, Hardware -> Sound and ADJUST SOUND VOLUME WHILE PINNACLE IS OPEN.
Tell me if sound now works please
Customer: replied 1 year ago.
No
Expert:  Richard replied 1 year ago.
thanks,
Go to the Volume Mixer again and tell me if you see Pinnacle listed in the applications. Make sure you are doing this when Pinnacle is running.
You may need to scroll to the right. Tell me when you see it please.
Customer: replied 1 year ago.
With all due respect I already did it before I gave you the down payment. as per your request I just did it again. Same results but no sound coming out of the speakers and no sound even with head phones
Expert:  Richard replied 1 year ago.
Sorry but thats not what I asked in my last message...
I really ask please, that you take the time to read my messages fully as it seems you are not reading them correctly and doing other actions instead.
I will again repeat this new set of instructions I gave to you.
thanks,
Go to the Volume Mixer again and tell me if you see Pinnacle listed in the applications. Make sure you are doing this when Pinnacle is running.
You may need to scroll to the right. Tell me when you see it please.
Customer: replied 1 year ago.
I did and it is listed!
Customer: replied 1 year ago.
I already did that after each email u sent me
Expert:  Richard replied 1 year ago.
ok, now set that to mute, go back to pinnacle, test for sound, then go back to the audio mixer and set it off mute and to maximum volume.
Let me know the results please
Customer: replied 1 year ago.
done. No sound
Expert:  Richard replied 1 year ago.
If you make a new project with different video files then within this project, do you still have no sound?
Customer: replied 1 year ago.
No sound in new project either. I see the music playing i see the equalizer moving but no sound.
Expert:  Richard replied 1 year ago.
Can you tell me please when this problem started
Customer: replied 1 year ago.
Last night with my last project. I would say sometime yesterday. I must leave to work now. I will see if I can get a sifferent comouter from the computer lab there. I thought this woukd be a quick easy fix... I cannot respond to again until my next work vreak which is at 1:30 p.m. today.
Expert:  Richard replied 1 year ago.
ok, I would like you to do a system restore please.
To do this, close all programs.
Then click start, and type in
system restore
press enter
Follow the onscreen instructions, and perform a restore from the last restore point.
Once done, check and tell me if sound is then working please.
Customer: replied 1 year ago.
System restore failed
Expert:  Richard replied 1 year ago.
It failed to fix the problem?
Or it failed to complete and do the restore?
Customer: replied 1 year ago.
Restore failed.
I have a deadline so I think I am going to install the software on my husband's laptop and finished the project on it.
Expert:  Richard replied 1 year ago.
Can you try to choose a different restore date please as this can be part of the overall issue with the computer.
Customer: replied 1 year ago.
There were only 5 and I tried them. I just don't have time to pursuit this now. I thought it would be a quick fix I see not so. I will have to get back to you when school is out and I have time to dedicate to it
Expert:  Richard replied 1 year ago.
ok, then the next step is to reinstall pinnacle but not via the normal method.
Instead download revouninstaller from www.revouninstaller.com
Once installed, run it and use this program to uninstall Pinnacle.
Then restart the computer
Install pinnacle again and then test if it now has sound. If it does not it will point to an issue with the sound card drive, so in this case please tell me the make and model of the computer if it is still not working.
Let me know the results please