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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I wish to uninstall the ASK.COM component from my Google browser...how

Customer Question

I wish to uninstall the ASK.COM component from my Google browser...how do I do it?
Submitted: 1 year ago.
Category: Computer
Expert:  James K. replied 1 year ago.
Hello
My name is James
Welcome to JustAnswer.
Can i Remote onto your machine to help you fix the problem
Remote means I can connect to your Machine and fix the issue for you its fully secure and Built into the Justanswer System
If you wish I can send you a Link to Connect
Let me know
Cheers James
Customer: replied 1 year ago.
It scares me to give strangers access to my computer....
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  James K. replied 1 year ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=7ef91c43-e61d-4340-bd35-1f623d2650dc
Click the Link above a page will open
Click the Green I agree at the bottom
Click run/ok/yes if asked
Customer: replied 1 year ago.
I do not wish to have your JustAnswer program built into my computer. I did not receive an answer to my question...and I don't wish to have to have your program built into my computer. You have my five bucks...keep it...don't try to charge my card againI got no answer. I do not wish to have your program built into my computer just to get a simple answer to one question. I do not wish to have a membership. You have my five bucks...and I have not answer. Don't even think about taking any more from my credit card!1
Expert:  James K. replied 1 year ago.
no problem
Customer: replied 1 year ago.
Dear ***** K.We are at an impasse. I cannot sign the Disclaimer allowing you to download ASK software into my computer. The fact is...I contacted you in the first place to request that ASK software be removed from my computer. You have already injected your software into my computer without my permission,...unless I was somehow tricked into signing a previous disclaimer. If you can walk me through the removal process with online chat...good...otherwise we won't proceed further. Your ASK software is so annoying to me....interfering with my YAHOO browser page. I'm very unhappy with the situation.
Expert:  James K. replied 1 year ago.
We are not Ask
we are Justanswer.com
as i said i can remove it for if you wish
Customer: replied 1 year ago.
If you can remove it without inserting any software into my computer...please do....
Expert:  James K. replied 1 year ago.
Sure
I can talk you thro It
so your using google chrome
when you open google Chrome
ask.com comes up as your hoempage correct ?
Customer: replied 1 year ago.
YES
Customer: replied 1 year ago.
I WENT THROUGH MY CONTROL PANEL...AND UNDER PROGRAMS I DON'T SEE "ASK.COM" LISTED AT ALL...NO OPTION TO REMOVE...
Expert:  James K. replied 1 year ago.
Its not a program its set as a homepage
Please do this
Open Chrome in the top Right click the 3 lines
Then click Settings
Under on Startup
Tick the Box Open specific pages
Then Click Set Pages .
enter http://google.com
Click ok
close and open google Chrome and let me know
Cheers James
Now Please rate My Service with the smiley Faces and Submit
Expert:  James K. replied 1 year ago.
~How did you get on ?
Customer: replied 1 year ago.
I have solved my issue with the help of another internet site...I did not find on my computer the various icons needed to proceed which you proposed....but thank you anyway.
Expert:  James K. replied 1 year ago.
not a problem
Please rate My Service