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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer has been locked by a computer company that had

Customer Question

My computer has been locked by a computer company that had helped me before but now they have scam and have locked my computer. Can you help me?
Submitted: 2 years ago.
Category: Computer
Customer: replied 2 years ago.
I would like to talk to an expert.
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
May I ask for the full brand and model name of your computer?
Thank you,
Jason
Customer: replied 2 years ago.
It's a Dell desktop with Windows 7 Professional. It's about 2 years old.
Expert:  Jason Jones replied 2 years ago.
Okay. It's a Dell.
What is the model name?
Customer: replied 2 years ago.
It's a Dell desktop with Windows 7 Professional.
Customer: replied 2 years ago.
I don't know the model name.
Expert:  Jason Jones replied 2 years ago.
That means the brand is Dell.
That is the model name?
What words are on the desktop? That is the model name.
Customer: replied 2 years ago.
Should I just bring it in to Best Buy?
Customer: replied 2 years ago.
I can't find any name on it. It is a narrow vertical box.
Expert:  Jason Jones replied 2 years ago.
You can bring it to Best Buy, if you wish. Be forewarned that they may charge you a couple hundred dollars to fix it.
When are you are given the System Restore option, are you also given the System Image option?
Customer: replied 2 years ago.
I was not given the System image option.
Expert:  Jason Jones replied 2 years ago.
Which options were you given?
Customer: replied 2 years ago.
I tried Startup Repair 3 times and it said it cannot fix it automatically.
Expert:  Jason Jones replied 2 years ago.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
- Jason
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What's the model of your computer?
Can you confirm it has windows 7? Or another windows version?
Is it okay to reset the computer, so you can re-set up the computer fresh?
When you are available, please reply back at the box below to continue. Thank you,