How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask radioerie Your Own Question

radioerie
radioerie, Computer Enthusiast
Category: Computer
Satisfied Customers: 30
Experience:  Microsoft Windows Certified. 16 years hands on experience.
64449083
Type Your Computer Question Here...
radioerie is online now
A new question is answered every 9 seconds

I getting a 9c error code on a z97 deluxe series mb? How do

Customer Question

I getting a 9c error code on a z97 deluxe series mb? How do I fix it.
Clem R
Submitted: 1 year ago.
Category: Computer
Expert:  radioerie replied 1 year ago.
Hi, My name is ***** ***** I will be assisting you today.
This has been known to happen. What you need to do is clear the CMOS, formatting the SSD and do a new install. When you do, and this is VERY important. Use BIOS 1.50, do NOT update with live update or manual or you will be back in the same boat. There is something you have plugged into a USB that isn't communicating properly. It's a bug in the board. You can either stick with BIOS 1.50 or you can quickly systematically figure out which USB device the board doesn't like and replace it. (Checking compatability first of course)
I know you said you tried clearing the CMOS, but if you don't update your BIOS and it still happens try the second option. Just unplug every USB device, start it up and go from there. You will find out quickly what the MB has an issue with.
If you need any further assistance just let me know!