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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4774
Experience:  B.Sc. Computer Science with Honors
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I purchased a Surface pro 3 in October 2014 and now when I

Customer Question

I purchased a Surface pro 3 in October 2014 and now when I turn it on nothing comes on the screen
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Try to unplug the tablet from the keyboard station and then push and hold down the power button for 30 seconds please make sure the power ac adapter is not connected at this point.
The tablet must shut down the power.
wait for few mins and then power it back on.
let me know how it goes.