The account was not closed as we were able to get a reply with the recovery option and it even asked for the password, which we don't remember unfortunately.
Isn't there support at Microsoft hotmail, a live person or an option I am not particularly fond of a company that may help us retrieve this at a reasonable rate.
I would like to give you a good rating , but initially I think you didn't pay too much attention to the details of the question, because I told you about us having access to the recovery option and you ignored this. Perhaps you overlooked this. I am willing to put this aside if you research and answer my specific questions thoroughly.
I did this several times and the message is that there is not sufficient info. Then it blocks it