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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to log in , but I am having a huge Windows 8.0 issue,

Customer Question

I need to log in , but I am having a huge Windows 8.0 issue, it was not running good , so, I refreshed it , now, I have no connectivity, aaaaaaahh&hhhhh
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Expert:  Michelle replied 2 years ago.
are you able to login to windows screen successfully?
Customer: replied 2 years ago.
Yes
Customer: replied 2 years ago.
I am not used to doin this on my phone
Customer: replied 2 years ago.
But I restarted it, so I can explain what happens
Customer: replied 2 years ago.
It starts up, goes to the app pge , or start page
Customer: replied 2 years ago.
I clickthe charms, and select a network , whichis a hotspot on my phone
Customer: replied 2 years ago.
It says there is limited connectivity
Customer: replied 2 years ago.
I click on internet explorer
Customer: replied 2 years ago.
And the page says page cannot be displayed and to reset the connection
Expert:  Michelle replied 2 years ago.
when was the computer working fine last time?
Expert:  Michelle replied 2 years ago.
From the Windows 8 Start screen, type "Restore." The top result in the right-side Search panel should be "Create a restore point." Even though that's not what we're doing today, that's the choice you want to make. It opens the Control Panel to the Systems Properties dialog's System Protection tab Tap the first button on that property sheet: System Restore. This opens a wizard-like dialog, the first page of which says "Restore system files and settings" Next, you'll see a dialog with a choice of system restore points Hit Next. Now you'll see the "Confirm your restore point" dialog," which lets you do exactly what it says. Note you can tick the "Show more restore points" box to do just that. You're also prompted to save any open files and make sure your Windows Password ***** Click Finish. You'll then see a final warning dialog telling you that once started, the System Restore cannot be interrupted, with another confirmation button for continuing the process. Click Yes. Next you'll see a progress timer saying Restoring System, after which a full-screen Windows Update-like screen will display, saying "Please wait while your Windows files and settings are being restored." The process will run through initializing, restoring the registry, and then it will restart.
Customer: replied 2 years ago.
Well, It was acting funky this morning , cud not get it to do anything . So refreshed it , and ,now "nutti"
Customer: replied 2 years ago.
Oops"nuttin", lol , help
Expert:  Michelle replied 2 years ago.
did you try the steps i gave.
Customer: replied 2 years ago.
I did the troubleshooters on it , and it said that the dns server was not responding
Expert:  Michelle replied 2 years ago.
click on the search button and type in cmd and hit enter
Expert:  Michelle replied 2 years ago.
you will get a black window
Expert:  Michelle replied 2 years ago.
type in ipconfig /reset hit enter
Expert:  Michelle replied 2 years ago.
Type in "ipconfig /release" (without the quotes)After releasing the IP, type in ipconfig /renewType in ipconfig /flushdns hit enter.Now close the internet explorer and reopen it again it should connect now.
Customer: replied 2 years ago.
It says that there are no restore points in the system
Expert:  Michelle replied 2 years ago.
no problem follow the ipconfig steps
Customer: replied 2 years ago.
K
Expert:  Michelle replied 2 years ago.
ok