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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8750
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I have an older ibm thinkpad. it has UltraNav on it, which

Customer Question

I have an older ibm thinkpad. it has UltraNav on it, which ive been having trouble with.i tried to disable it, but in the process i also disabled the touch pad as well. is there anyway i can undo this?
Submitted: 1 year ago.
Category: Computer
Expert:  Barun replied 1 year ago.
Hi, and thank you for asking your question.
First off, please press the Windows key + R to bring up the RUN box.
In the RUN box, type in main.cpl and press ENTER.
In the Mouse Properties window, click on the "Device Settings" tab.
Do you see an option to enable the touchpad there?
Do keep me posted. Thank you.
Expert:  Barun replied 1 year ago.
If you are unable to find the concerned option, no issues - just reply back to me below. Thank you.
Expert:  Barun replied 1 year ago.
Hi, are you still there? Keep me posted.
Customer: replied 1 year ago.
i cant find the window key
Expert:  Barun replied 1 year ago.
No issues; are you currently replying to me from the laptop which has the touchpad disabled? If so, may I set up a quick remote session, which will allow me to connect directly to your screen and assist you with this issue?
Keep me posted.
Customer: replied 1 year ago.
im on a different one
Customer: replied 1 year ago.
are you still there
Expert:  Barun replied 1 year ago.
Okay. Now, on the affected laptop, please press the FN key (at the bottom-left) and the F8 key together - does this bring up an "Ultranav Device Settings" window?
Keep me posted.
Customer: replied 1 year ago.
this window is still opened, i havent been able to do anything since i disabled the mouse
Expert:  Barun replied 1 year ago.
Hmm, I assume you don't have an external USB mouse that you could connect to this laptop as well?
Also, please tap the TAB key (on the left) on your keyboard a few times - does it allow you to toggle between the options on the Ultranax screen?
Keep me posted.
Customer: replied 1 year ago.
no the mouse i have want fit this lap top. wouldnt you know. and when i pressed the tab key, another window poped up. which is the touch pad properties window.
Expert:  Barun replied 1 year ago.
I see. On the Touchpad Properties window that opened up, do you see any option listed to enable the touchpad?
Keep me posted.
Customer: replied 1 year ago.
no, but there it has a defaults key on the bottom left, and other opp. at the top but unless theres a way to choise them with the keys im SOL.
Expert:  Barun replied 1 year ago.
Okay. At that screen, just press the TAB key once or twice; do you see different options being highlighted as you press the TAB key?
Keep me posted.
Customer: replied 1 year ago.
no but the up and down arrows are moving the highlighted options. one says: scroling / one says: pointing/ one says: buttons/ one says: tapping
Expert:  Barun replied 1 year ago.
Okay. Now, please press the Windows key (the key with a Windows icon at the bottom-left, between ALT and CTRL), and the R key together. Does this bring up a RUN box?
Keep me posted.
Customer: replied 1 year ago.
this dont have a windows key there
Expert:  Barun replied 1 year ago.
Check out the following screenshot now:
http://www.support.europa-network.com/_img/laptop-wireless/1-windows_key.jpg
Do you have this key on your laptop's keyboard?
Customer: replied 1 year ago.
sorry i took so long, but no theres not one on my key pad anywhere.
Expert:  Barun replied 1 year ago.
Hmm, that's VERY odd. Did you make sure to check the bottom-left of your keyboard as well (between CTRL and ALT)?
Customer: replied 1 year ago.
yes, just my luck! guess they figured i wouldnt need it so they left it off of mine.lol
Customer: replied 1 year ago.
i knew it was old but this is crazy
Customer: replied 1 year ago.
have you give-up
Expert:  Barun replied 1 year ago.
Okay. Now in the open Touchpad Properties window, do you see any tabs listed at the top?
Keep me posted.
Customer: replied 1 year ago.
yes
Expert:  Barun replied 1 year ago.
Okay, what are the tabs? Also, if you press the TAB key a few times now, do you see options circled on, one after the other?
Keep me posted.
Customer: replied 1 year ago.
it says: overview (its highlighted) under that it says: scroling. under that it says:pointing. under that it says: buttons. under that it says: tapping. and i can use the up ans down arrows to move the highlighted from one to the other.
Expert:  Barun replied 1 year ago.
Okay. Other than "Overview", there are no tabs listed at the top?
Customer: replied 1 year ago.
scroling, pointing, buttons, tapping, and thats all at the top.
Expert:  Barun replied 1 year ago.
Hmm, okay. Now, press CTRL + ESC keys together; does this bring up the Start menu?
Keep me posted.
Customer: replied 1 year ago.
the mouse is on the start menu key, so i can open it
Expert:  Barun replied 1 year ago.
Oh, that's good. Now, after opening the Start menu, press the RIGHT ARROW key and then press UP to highlight the RUN option. Done that, press ENTER. Does this bring up the RUN box?
Keep me posted.
Customer: replied 1 year ago.
ok, now what?
Expert:  Barun replied 1 year ago.
Okay, now in the RUN box, type in main.cpl and press ENTER.
Does a Mouse Properties window come up? If so, what tabs are listed at the top?
Keep me posted.
Expert:  Barun replied 1 year ago.
Be right back in five minutes; I need to use the restroom. Thanks!
Customer: replied 1 year ago.
did that, but its not doing anything, i think that window is already open behind the touchpad properties window
Customer: replied 1 year ago.
okay
Expert:  Barun replied 1 year ago.
Okay, back - sorry about the delay. Now, tap and hold down the Power button for atleast 10 seconds, until the laptop switches off completely with a tick sound. Next, press the Power button one more time to power the laptop back on, and then try to bring up the Mouse Properties window one more time.
Keep me posted.
Customer: replied 1 year ago.
okay, waiting for it to come back on
Expert:  Barun replied 1 year ago.
Okay, do let me know once you have gotten the Mouse Properties window up (by carrying the same steps as directed earlier.)
Thank you.
Customer: replied 1 year ago.
ok got the mouse properties opened
Expert:  Barun replied 1 year ago.
Okay, what tabs do you see at the top, please?
Customer: replied 1 year ago.
buttons, pointers, pointer options, wheel, hardware, UltraNav - and it is opened on buttons
Expert:  Barun replied 1 year ago.
Okay, that's good. Now, please press CTRL + ESC together to toggle the menus until the Ultranav menu opens up.
There, do you see an "Enable touchpad" option listed?
Customer: replied 1 year ago.
all thats doing is causing the start menu to keep poping up
Expert:  Barun replied 1 year ago.
Hmm. Now, press ALT + TAB, then use the arrow keys/ENTER to select the Mouse Properties window again.
Next, press CTRL + TAB this time, to toggle the menus until you open up the UltraNav menu. Keep me posted.
Expert:  Barun replied 1 year ago.
Were you able to get to the UltraNav menu this time? Keep me posted.
Customer: replied 1 year ago.
frist time i guess i did it wrong, it all disapeared off the screen. had to use run again to get the mouse properties back. so i pressed the ALT + TAB, now theres a little box in the left hand corner, that says move and under that it says close. now what?
Customer: replied 1 year ago.
when i click move and the arrow key, the whole box moves
Expert:  Barun replied 1 year ago.
Please do a restart again. Bring up Mouse Properties one more time. Next, press CTRL + TAB this time to toggle the menus. Let me know if you are able to get to the UltraNav menu this way.
Thank you.
Customer: replied 1 year ago.
no, all this is doing is checking and un-checking the box under the button configuration choice
Expert:  Barun replied 1 year ago.
Hmm, we are doing something wrong here. Are you pressing CTRL + TAB together?
Customer: replied 1 year ago.
yes, it keeps doing the same thing
Expert:  Barun replied 1 year ago.
Okay. If you press only TAB now, does it circle different things in the window?
Customer: replied 1 year ago.
just keeps checking and un-checking the frist box under the buttons option
Expert:  Barun replied 1 year ago.
Hmm, this is getting very tricky here (without an external mouse.)
Now, open up RUN one more time, and type in the following:
%systemroot%\system32\restore\rstrui.exe
Press ENTER. Does a System Restore window open up?
Customer: replied 1 year ago.
ok, had to shut it down again, so hang on
Customer: replied 1 year ago.
ok, the restore window is open
Expert:  Barun replied 1 year ago.
Okay. So now, we will need to restore your system back to a date and time BEFORE you carried out the changes to the touchpad settings. First off, please check if you are able to use the TAB key to highlight different options on the screen.
Keep me posted.
Customer: replied 1 year ago.
its not changing when i press just the tab key
Expert:  Barun replied 1 year ago.
Look carefully - are any options getting highlighted, i.e. the circle over them?
Customer: replied 1 year ago.
the arrow keys (up and down) are highlighting the two options
Expert:  Barun replied 1 year ago.
Okay. Highlight Next, then press ENTER.
Do you see a list of restore dates listed at the next screen? If so, are you able to use TAB/ARROW keys to select a restore point dated BEFORE you started having this issue with the touchpad?
Customer: replied 1 year ago.
one choice is : restore my computer to an earlier time and the other is : create a restore point. its not hightlighting the next button
Expert:  Barun replied 1 year ago.
Do you have an external keyboard with you, by any chance?
Customer: replied 1 year ago.
yes, but ill have to see if it will work with this laptop
Expert:  Barun replied 1 year ago.
Okay, that would be great. Please check, and let me know. Thank you.
Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
sorry, it wouldnt work. it was an extra one i had for an old desk top
Customer: replied 1 year ago.
being i can get the RUN opened can you not gain remote acess to my laptop and work on it that way?
Customer: replied 1 year ago.
hey, where did you go?
Expert:  Barun replied 1 year ago.
Hmm; that's an excellent idea but it might not work since you will need to download and run the remote file itself. Could you open up your browser from the Start menu now, and let me know if you are able to control the address bar on the browser?
Thank you.
Customer: replied 1 year ago.
got the brooser opened now i need the address
Customer: replied 1 year ago.
u there?
Expert:  Barun replied 1 year ago.
Okay, so are you able to type in the address bar now?
Customer: replied 1 year ago.
yes, but im not sure how far ill get but its worth a shot
Expert:  Barun replied 1 year ago.
Okay. Please type in the following address now:
http://tinyurl.com/azwl8gu
Press ENTER. You should then see a RUN/SAVE prompt come up at the bottom. Are you able to use the TAB/Arrow keys to press RUN?
Keep me posted.
Expert:  Barun replied 1 year ago.
Are you still there? Keep me posted.
Customer: replied 1 year ago.
ok, i got your address in on add bar and i have RUN thingy opened so what do i type there?
Expert:  Barun replied 1 year ago.
After you entered the address, did a RUN/SAVE prompt show up at the bottom?
Customer: replied 1 year ago.
yes, but it was gone by the time i got the mouse down there
Customer: replied 1 year ago.
the RUN box is open and the address is in the address bar and hats where i sit
Customer: replied 1 year ago.
suposed to say; and thats where i sit
Expert:  Barun replied 1 year ago.
Hmm. I have been looking this up further, and without an external mouse/keyboard, it's going to be reallt tricky. We just need to open up the UltraNav menu in the Mouse Properties (as you opened up earlier), and then re-enable the touchpad from there itself. There seems to be some issue with your TAB key as well, so we are unable to use to control the screen options using the keyboard either.
Is there a way you could maybe borrow an USB mouse from someone to just carry out this single step? Do let me know.
Customer: replied 1 year ago.
i tried but they that person has the same thing i have. so, the only way is for me to get another mouse?
Expert:  Barun replied 1 year ago.
Hmm, checking out a few other options we may have. Give me just a couple of minutes.
Expert:  Barun replied 1 year ago.
Okay. Now, press Left Alt + Left Shift + Num Lock on your keyboard at the same time.
Do you get a prompt to turn on Mouse Keys?
Keep me posted.
Customer: replied 1 year ago.
ok, do you mean caps lock when you say Num lock?
Expert:  Barun replied 1 year ago.
No, you should see a NUM LOCK key at the right-top of the keyboard. Keep me posted.
Customer: replied 1 year ago.
dont have that one either
Expert:  Barun replied 1 year ago.
Very, very odd! One more question: could you let me know where did you locate the TAB key that you were pressing earlier?
Customer: replied 1 year ago.
this is a windows xp professional eidtion. dont know if that makes a differance. and the TAB key is on the left hand side, above the CAPS Lock key , but when you said the TAB key i thought you was talking about the space bar. oh GOD!
Customer: replied 1 year ago.
but there is no NUM lock or windows key
Expert:  Barun replied 1 year ago.
Oh wow. Suddenly everything just makes sense! No worries, I'll get you up and running quickly now.
Please re-open Mouse Properties now, then press CTRL + TAB to switch to the UltraNav menu. Done that, let me know.
Customer: replied 1 year ago.
now i cant remember how open mouse properties
Expert:  Barun replied 1 year ago.
No issues, just open up RUN one more time, and enter main.cpl in the RUN box to bring up Mouse Properties. Next, press CTRL + TAB a few times until the UltraNav menu opens up.
There, press TAB a few times until "Enable TouchPad" is highlighted. Next, press the SPACE BAR once to tick that option. Finally, press ALT + A to apply the changes.
Keep me posted.
Customer: replied 1 year ago.
ok, i have UltraNav opened and the space bar is moving the highlighted, but i dont know how to get it to change the option
Expert:  Barun replied 1 year ago.
OK, so you just need to press the TAB key a few times until "Enable TouchPad" is highlighted. Next, press the SPACE BAR once to tick that option. Finally, press ALT + A to apply the changes.
Keep me posted.
Customer: replied 1 year ago.
enable touchpad is not one of the choices its giving me
Expert:  Barun replied 1 year ago.
Hmm, what options are listed there please?
Expert:  Barun replied 1 year ago.
Also, press FN + F8 one more time now; in the new screen that shows up, could you let me know what options are listed?
Expert:  Barun replied 1 year ago.
Are you still there?
Customer: replied 1 year ago.
theres a settings box but thats under enablen trackpoint and theres two options ; the frist one is clicked it says : use as pointing device with advanced features. the other says ; use advanced features only the next section is under Touchpad
Expert:  Barun replied 1 year ago.
Okay, press FN + F8 one more time now; in the new screen that shows up, could you let me know what options are listed?
Customer: replied 1 year ago.
it didnt do anything , the same window is opened
Expert:  Barun replied 1 year ago.
But it was opening up a different screen earlier (by pressing FN + F8), so I'm not sure what exactly is happening here. So, "Enable Trackpad" is there, but "Enable Touchpad" isn't?
If so, open up RUN one more time, and type in the following:
%systemroot%\system32\restore\rstrui.exe
Press ENTER. Does a System Restore window open up?
Customer: replied 1 year ago.
its on the right screen, im just not sure what to do , to undo what i did. i think if i highlight the settings it will do it
Customer: replied 1 year ago.
do you want me to try it
Expert:  Barun replied 1 year ago.
Okay. If System Restore is open, press ALT + TAB, then use your arrows keys/ENTER to select the System Restore window.
There, are you able to use the TAB key to highlight the different options?
Customer: replied 1 year ago.
no, you misunderstood.
Expert:  Barun replied 1 year ago.
No, don't try Settings - it's for the Trackpad, and not the Touchpad. Did you open up System Restore, as directed?
Customer: replied 1 year ago.
its working on the mouse properties screen . yes it has settings under touch pad too
Customer: replied 1 year ago.
im just a slow typer and didnt get it all typed
Expert:  Barun replied 1 year ago.
I see. In that case, yes - please highlight Settings using the TAB key, and then press ENTER.
What comes up next?
Customer: replied 1 year ago.
now the touchpad properties screen came up
Expert:  Barun replied 1 year ago.
Okay. Now, please highlight the "Defaults" button and press ENTER. Done that, press ALT + A to apply the changes. Does this make any difference to the issue?
Customer: replied 1 year ago.
it went back to the mouse properties screen
Expert:  Barun replied 1 year ago.
Okay, it's just not working this way. So we need to do this another way: do you have the System Restore window open on your screen now?
Customer: replied 1 year ago.
ok, let me try one thing, hold on
Expert:  Barun replied 1 year ago.
Okay.
Customer: replied 1 year ago.
didnt work , ok what next
Expert:  Barun replied 1 year ago.
Okay. Press ALT + TAB now and switch to the System Restore window. Once the System Restore window is active, check if you are able to use the TAB key to control the buttons in that window. Keep me posted.
Customer: replied 1 year ago.
i got the RUN thingy open and cant get it off
Expert:  Barun replied 1 year ago.
1. Restart once.
2. Open up RUN.
3. Enter the following:
%systemroot%\system32\restore\rstrui.exe
4. System Restore will come up.
Are you able to highlight the buttons using the TAB key now?
Customer: replied 1 year ago.
ok, hold on
Customer: replied 1 year ago.
yes highlight is working
Customer: replied 1 year ago.
its asking ; restore my computer to an earlier time. or create a restore point
Expert:  Barun replied 1 year ago.
Okay, good. Now, highlight Next and press ENTER. At the next screen, use the TAB/Arrow keys/ENTER to select a date BEFORE you started having this issue, and then select Next > Finish.
Allow the restore to complete, and let me know please.
Customer: replied 1 year ago.
i dont understand what you mean,to use the TAB/Arrow keys
Expert:  Barun replied 1 year ago.
After you selected Next - at the next screen, do you see a list of dates?
Customer: replied 1 year ago.
no theres no dates on this screen
Expert:  Barun replied 1 year ago.
Did you select "Restore my computer to an earlier time", then clicked Next?
Also, where exactly did you find the FN key earlier?
Customer: replied 1 year ago.
the FN key is on the lowerleft hand side of my key board , and i dont know which of the two options on the other screen was clicked, i ask if it mattered and you didnt answer
Expert:  Barun replied 1 year ago.
Okay. Sorry, I won't be able to assist you further with this issue . I'll open up your question to our other experts now, who can take this further. Thank you.
Customer: replied 1 year ago.
then what
Expert:  Robert M. replied 1 year ago.
Hi, I'm Robert and I'll be helping you with your computer question.
have you got a usb mouse you can plug in ? that might help till you get the pad working. you can buy them at walmart for under 10 bucks and i find them at thrift shops for 3
you can try this procedure for doing the restore.
using the tab or the arrow keys should move the highlighted section the way clicking a mouse would. instead press the arrow key towards where you want it to be or just hit tab and it should jump around. look for what section is highlighted and you will see it move. when it is where you would have wanted to click. press the enter key and it will select it as if you clicked on it.
hold the windows logo key and hit R
in the box that appears type
rstrui.exe
hit enter
select restore to an earlier date
you will get a calendar with various restore points for each day
choose one for a date BEFORE the problem started
hit the ok /restore button
the system will start to shut itself down and a blue status line will come up in a box saying restoring your system settings.
when it finishes the system will restart itself.
hopefully everything will work the way it did on the date you selected