How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 1627
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now
A new question is answered every 9 seconds

My desk top computer died and I am trying to bring it back

Resolved Question:

My desk top computer died and I am trying to bring it back to life. Can I make a startup file from the old hard drive that would restore the operating system, programs and drivers onto the new hard drive? It was taking a long time to boot up and had slowed down a lot so I want to start from scratch and just transfer over the things I want.
Thanks,
Derek
Submitted: 9 months ago.
Category: Computer
Expert:  Kamil Anwar replied 9 months ago.

Kamil Anwar :

Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.

Kamil Anwar :

Do you want to copy the data to the new hard drive?

Kamil Anwar :

OR do you want to clone the old hard drive to the new hard drive?

Kamil Anwar :

Cloning will not make any difference since it will have the exact same replica of the old hard drive.

Kamil Anwar :

I would recommend reinstalling windows, loading all the drivers then copy the data from the old drive (by setting it up as an external drive)

Customer:

I didn't want to clone it because like you said it would have the same slow issues

Customer:

One of my concerns is that I don't have the media operating system version of windows XP or the drivers

Customer:

That is why I was hoping I could collect the parts that I want from the old drive and put them on the new drive

Customer:

I thought a start up disc might accommodate that

Kamil Anwar :

That may result in more errors and that can be achieved by doing cloning.

Kamil Anwar :

What is happening with the old drive now?

Customer:

I didn't realize I could be selective in the cloning process

Kamil Anwar :

Does the system boots up to windows XP?

Customer:

The old drive is out of the case and the system boots up to my windows XP that I installed on it but it doesn't recognize the internal internet circuit.

Customer:

I installed windows xp when the old mother board was in place and I had converted over to a plug in internet card because the internal one died

Kamil Anwar :

So the only issue is with the internet card?

Customer:

The display driver is not correct which makes the display fuzzy

Kamil Anwar :

So it's the driver's issue only.

Kamil Anwar :

Have you tried downloading the correct drivers ?

Kamil Anwar :

And the only thing that has been changed is the internet card, right?

Customer:

I can't get online because the internet isn't working

Customer:

The mother board and the internet card

Kamil Anwar :

Can you tell me the model/part number of the motherboard?

Customer:

It is a GM5259E

Customer:

Gateway

Kamil Anwar :

That's the model number for the desktop computer.

Kamil Anwar :

What is the model / part number for the new motherboard?

Customer:

AZCZ60809390 AA D41668-502

Kamil Anwar :

Do you have another computer with access to internet and a USB/thumb drive?

Kamil Anwar :

OR did you get a CD with the new motherboard?

Customer:

This is the description of the new mother board,

Customer:

Gateway Cortez G2(NNN) NNN-NNNN LGA775
Intel 945G DDR2 LAN 7.1 HD Audio
Desktop Motherboard

Kamil Anwar :

Do you have another computer with access to internet and a USB/thumb drive OR did you get a CD with the new motherboard?

Customer:

I did not get a disc with the new board but I do Have another computer with a USB port

Kamil Anwar :

We can download the drivers for this motherboard and put them on the computer to fix issues.

Kamil Anwar :

Do you have a USB/Thumbdrive or an external drive?

Customer:

How big does it need to be

Kamil Anwar :

We can adjust with any size.

Customer:

Ok, i will go look

Kamil Anwar :

Thanks

Customer:

I have an 8G thumb drive

Kamil Anwar :

Great.

Kamil Anwar :

Is the old computer turned on?

Customer:

No

Kamil Anwar :

Please turn it on.

Customer:

Ok

Customer:

It is saying that my copy of windows needs to be activated

Kamil Anwar :

That's okay. You can activate it once you fix the drivers issue.

Kamil Anwar :

Are you on the desktop now?

Customer:

yes

Kamil Anwar :

Okay. Right click on the My Computer icon on the desktop and select Properties

Kamil Anwar :

Then tell me what does it says under System

Kamil Anwar :

Microsoft Windows XP Professional etc?

Customer:

It won't let me log into the computer without registering

Kamil Anwar :

Is it asking for the key?

Customer:

I already entered that when I installed windows xp

Kamil Anwar :

For some reason, it is not activated. Can you try to activate it again?

Customer:

It is asking me to activate windows

Kamil Anwar :

Please try to activate it again

Customer:

It gives me three options, active over the internet, over the phone or log off

Kamil Anwar :

Do it over the phone.

Customer:

Ok it is registered

Kamil Anwar :

Great.

Kamil Anwar :

Let's first check if internet is working or not, can you plug in the ethernet port at the back of the system?

Customer:

it is plugged in

Kamil Anwar :

Can you see if there is a light blinking or stable where the cable is plugged in

Customer:

The hardware wizard for the display came up

Kamil Anwar :

Check the back of the system where the ethernet cable is plugged in

Kamil Anwar :

Is there any light blinking or stable?

Customer:

the yellow and green light are both on

Kamil Anwar :

Hold the Windows key and Press R

Kamil Anwar :

Type: cmd

Kamil Anwar :

Click OK

Kamil Anwar :

In the black window that opens, type,

ping -t www.google.com

Then Hit Enter.

Customer:

ping request could not find host

Kamil Anwar :

Once you type that command, the screen will show some text.

Kamil Anwar :

Okay.

Kamil Anwar :

Hold the Windows key and Press R

Kamil Anwar :

Type: devmgmt.msc and Hit Enter.

Kamil Anwar :

Tell me what is listed under Network Adapters

Customer:

1394 net adapter

Kamil Anwar :

Just this one?

Customer:

yes

Kamil Anwar :

Click Action and Select Scan for Hardware Changes

Customer:

ok

Customer:

I see the same information

Kamil Anwar :

Do you have two network cards or just one?

Customer:

Just the internal network card is installed at this time. When I installed the new mother board I removed the plug in

Kamil Anwar :

Okay.

Kamil Anwar :

Please right-click on My Computer and Select Properties

Customer:

I installed the OS with the old mother board and the plug in

Kamil Anwar :

Tell me what is written under the System?

Customer:

Windows XP, Home edition, Version 2002, Service pack 1

Kamil Anwar :

Please connect the usb drive to this computer, then Click Here to download the LAN driver.

Kamil Anwar :

Copy this driver into the USB Drive.

Kamil Anwar :

Then connect the usb drive to the old computer, and run the driver's setup file.

Kamil Anwar :

Once the setup has finished, check if the network adapter then appears under Network Adapters in the Device Manager.

Kamil Anwar :

How is it going?

Customer:

I put the thumb drive into my computer and it doesn't acknowledge it

Customer:

I thought maybe it was too big so I got a smaller one and it still doesn't see it

Customer:

I tried the USB ports on the monitor and the computer

Kamil Anwar :

Can you go to device manager and check if any of the devices have a yellow icon with them?

Customer:

all of the devices under Other

Kamil Anwar :

right click on each of them and select uninstall

Customer:

USB disk is in that group

Kamil Anwar :

right click on each of them and select uninstall

Kamil Anwar :

then connect the usb to computer again and check if its detected

Customer:

It is not detected but the USB Disk came back on the device manager with the yellow icon

Kamil Anwar :

Can you check if the CD drive is working?

Customer:

ok

Customer:

yes

Kamil Anwar :

Do you have a Windows XP CD?

Customer:

yes

Kamil Anwar :

Let's do a repair install.

Customer:

ok

Kamil Anwar :

How many drivers are there on this old computer?

Kamil Anwar :

Is there any important data?

Kamil Anwar :

drives*

Customer:

Just the one, no important data

Customer:

I am looking at the windows XP options, I don't see a repair option

Kamil Anwar :

Okay. Then we can do a repair install without worrying about the data.

Kamil Anwar :

Can you boot the computer from the XP CD?

Customer:

ok

Kamil Anwar :

You need to boot it from the CD

Kamil Anwar :

After it has booted, you will see the "Welcome To Setup" screen, with the following options:

Kamil Anwar :

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

Kamil Anwar :

Press Enter on this screen, Accept the Licence and Agreement by pressing F8.

Kamil Anwar :

Select the XP installation you want to repair from the list and press R to start the repair

Kamil Anwar :

Please follow steps as mentioned, do not press R when it initially shows the Welcome to Setup Screen, you need to press Enter and then select the Windows XP installation and Press R.

Customer:

ok, performing repair now

Kamil Anwar :

Great.

Customer:

I am at the welcome to microsoft window

Kamil Anwar :

Please proceed with on screen instructions and let me know when you see the desktop again.

Customer:

ok

Customer:

back to the desk top

Customer:

should I try the thumb drive again

Customer:

USB works, I can see the Prowin file

Customer:

I tried internet explorer and still now access

Customer:

no access

Kamil Anwar :

Okay.

Kamil Anwar :

Can you check Network Adapters in Device Manager

Kamil Anwar :

Tell me if it has any other adapter now listed under it?

Kamil Anwar :

Are you still there?

Customer:

How do I get the device manager again?

Kamil Anwar :

hold the windows key and press R

Kamil Anwar :

type: devmgmt.msc and Click OK

Customer:

It still just has 1394 net Adapter

Kamil Anwar :

Are there any devices listed with yellow marks?

Customer:

a bunch

Kamil Anwar :

Remove them all please

Customer:

done

Kamil Anwar :

Did you run the setup file from the USB drive?

Customer:

not yet

Kamil Anwar :

Please run the setup file and complete the setup.

Customer:

ok

Customer:

It is asking for Pro set or SNMP agent

Kamil Anwar :

Chose PRO set

Customer:

default is pro set

Kamil Anwar :

Click Next

Customer:

network adaptors shows new driver

Kamil Anwar :

You mean a new device appears under Network Adapters?

Customer:

yes

Kamil Anwar :

Okay. Please check if internet is working now

Customer:

yes

Kamil Anwar :

Okay. Great.

Kamil Anwar :

The repair process must have fixed a number of issues with the new motherboard.

Customer:

yes, but the display is still a little fuzzy

Kamil Anwar :

Please Click Here to download the new driver for graphics.

Kamil Anwar :

Put this driver into the USB drive.

Kamil Anwar :

open the drive on the old computer, copy the driver to your deskotp.

Kamil Anwar :

desktop*, extract the files and click on the setup file.

Kamil Anwar :

Run the setup and follow the instructions on screen.

Customer:

Much better

Kamil Anwar :

If you right click on the desktop, and select Display Properties -> Settings

Kamil Anwar :

You will be able to change the settings.

Customer:

ok

Customer:

the hardware wizard is trying to install drivers for the multimedia controller

Kamil Anwar :

You can click next, next to let it install.

Customer:

says it cannot find needed software

Kamil Anwar :

Okay. Go to Device Manager again, and remove any drivers with yellow marks.

Customer:

done

Kamil Anwar :

Download this driver by Clicking Here

Kamil Anwar :

Copy it to the usb, put the usb in the old computer and run the setup.

Customer:

I have the IDT audio control panel on the desk top but the multi media controller not configured correctly

Kamil Anwar :

Can you see the speakers icon in the tray (lower right)?

Customer:

Just the volume speaker

Kamil Anwar :

That's okay. You do not need to install anything else then.

Customer:

Ok, is there anything else we need to do?

Kamil Anwar :

That's it. We are setup now :)

Customer:

Thanks

Kamil Anwar :

You're Welcome.

Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 1627
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and 9 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.