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Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5057
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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No Audio - speaker Ikon indicates "no audio output device is

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No Audio - speaker Ikon indicates "no audio output device is installed"
Gateway SX2841 intel pentium G6952
windows 7 Home premium 64-bit -
Downloaded & ran setup - (from Gateway site)
Audio_Realtek_6.0.1.5930_Win7x86x64
device driver for this
still no sound.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

I'm ready

Shefin :

Are you able to get into Device manager?

Customer:

yes - Hardware & sound

Shefin :

Open Device manager.

Customer:

how do I do that?

Shefin :

Open Hardware and Sound.

Shefin :

Then, you will see Device manager under Devices.

Customer:

Okay - done

Shefin :

You will see Device manager under Devices and Printers..

Shefin :

Open Device manager.

Customer:

Okay - done

Shefin :

In Device manager, do you see Sound, Video and Game controllers?

Customer:

Is it under system devices?

Shefin :

Nearby System devices.

Shefin :

Sound, Video and Game controllers?

Shefin :

Do you see that?

Customer:

There's no Sound, Video, Game controllers in the list

Shefin :

Do you see any devices with a yellow mark?

Customer:

not in my list under Device Manger.

Shefin :

Please scroll down and check again.

Customer:

No- nothing with a yellow mark

Shefin :

Do you see any unknown devices or Other devices in the list?

Customer:

in the well under system devices there is a system speaker

Shefin :

That is not the one.

Shefin :

Could you please right click on System Devices , and select Scan for hardware changes?

Customer:

okay - I did that

Shefin :

Did the computer find any new hardware?

Customer:

no

Shefin :

Are you chatting with the same computer?

Customer:

yes

Shefin :

Since when are you experiencing this issue?

Customer:

I just noticed it today - but it may have been like this for a few days - I have not been on it since sunday evening.

Shefin :

I would suggest you try restoring the computer to an earlier date.

Customer:

That's it? Are we done?

Shefin :

No.

Shefin :

Please do it now.

Shefin :

Click Start, All programs, Accessories, System Tools and select System restore.

Shefin :

Select a date when the computer was working fine and follow the on screen instructions.

Shefin :

Please use the link to come back to me after the restore.

Customer:

I have to go pick up my child now - I'll use this link later today?

Shefin :

Yes.

Customer:

Hi Shefin

Shefin :

Hi,

Shefin :

Have you tried System restore?

Customer:

Yes - I now have sound

Shefin :

Great!

Shefin :

I am glad to hear that!

Shefin :
I request you click the EXCELLENT smiley face once you have all the information you need.
Customer:

Is there any way I can get a discount on the $38 - I feel like a dunce for not trying that in the first place..

Shefin :

I apologize that I am unable to do anything with the payment options.

Shefin :

I apologize for the inconvenience caused to you. Becuase we experts are unable to do anything with it.

Customer:

I'll chalk it up to the price for going thru the learning experience

Shefin and 10 other Computer Specialists are ready to help you