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Ask Specialist Sean S. Your Own Question

Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 798
Experience:  -15+ years experience along with Certifications in A+, Microsoft User Support-Studying for Net+, Security+
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Hi, I have a 10" EeePC 1005HAB. I tried to enter a website

Customer Question

Hi, I have a 10" EeePC 1005HAB. I tried to enter a website and after it appears, this prompt shows up: (i don't know what a cache is, nevermind what to do with it. karla

Oops! Google Chrome could not connect to www.moneysmartfamily.com

Access a cached copy of www.­moneysmartfamily­.­com/­user
Submitted: 1 year ago.
Category: Computer
Expert:  Specialist Sean S. replied 1 year ago.

Specialist Sean S. :

Good afternoon

Specialist Sean S. :

My name is Sean and I look forward to helping you today

Specialist Sean S. :

The current time where I am is 2:19 p.m. EST

Specialist Sean S. :

Are you having trouble accessing the site www.moneysmartfamily.com ?

Customer:

hey sean, the time here is the same; boston

Customer:

yes

Specialist Sean S. :

Okay. Can you try to go the website again. I posted the link above

Specialist Sean S. :

and let me know if you have the same issue?

Customer:

i click on sign in and it doen

Customer:

doesn't do anyting,,..then the prompt comes up

Specialist Sean S. :

Okay. Are you connected to me via Chrome?

Specialist Sean S. :

or another browser?

Customer:

yes

Specialist Sean S. :

You'll have to start by deleting the cache, which will re-initiatilize the website settings of the site you want to access. However, it will require you restarting Chrome. Do you have another browser you can use to communicate with me on? Such as Internet Explorer?

Specialist Sean S. :

I can do a remote connect as well if you'd like

Customer:

i do have IE and mozilla too. come aboard!

Specialist Sean S. :

Okay. Please copy and paste this link to this page onto one of them

Specialist Sean S. :

and let me know when you are there

Specialist Sean S. :

I'll post

Specialist Sean S. :

the instructions for clearing the cache in Chrome now

Specialist Sean S. :

so you can do this once you've connected with me

Specialist Sean S. :

Delete all your data



  1. Click the Chrome menu Chrome menu on the browser toolbar.

  2. Select Tools.

  3. Select Clear browsing data.

  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.

  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.

  6. Click Clear browsing data.

Specialist Sean S. :

In order to remote connect

Specialist Sean S. :

please do this

Specialist Sean S. :

Okay. Can you please allow me access again by doing the following:
-
Please go to this link ----> CLICK HERE
-
-Select START MEETING
-
-Let the software load
-
-Post the 9-digit code that's at the top of the screen on here.

Specialist Sean S. :

Let me know if you have any issues

Customer:

this is over my head, can you just come aboard and do it for me.

Specialist Sean S. :

Sure

Specialist Sean S. :

Can you click the link above


Specialist Sean S. :

it will take you to www.join.me

Specialist Sean S. :

click START MEETING

Specialist Sean S. :

and when the software load

Specialist Sean S. :

post the 9-digit number on here

Specialist Sean S. :

so I can enter it in and connect

Customer:

idid, and two downloads are at the bottomof my computer

Specialist Sean S. :

Okay

Specialist Sean S. :

Run the download once it's finished

Specialist Sean S. :

or it may just load

Specialist Sean S. :

not sure with Chrome

Customer:

start meeting/join meeting....i pressed start meeting but nothing is happening. this costs $ i see?

Specialist Sean S. :

No. It's free

Specialist Sean S. :

Click START MEETING....and check in the background behind this screen. If it loaded, you'll see a 9-digit number in a box up top

Customer:

doesn't look like it

Specialist Sean S. :

Try going to www.join.me in IE

Customer:

nothing is happening

Specialist Sean S. :

It usually launches as soon as you click START MEETING

Customer:

hold

Specialist Sean S. :

sure. no problem

Customer:

ok i think i got it

Specialist Sean S. :

Great

Specialist Sean S. :

What's the # XXXXX connect

Customer:

996-585-702

Specialist Sean S. :

Thanks. Connecting now

Specialist Sean S. :

It says SHARING PAUSED

Specialist Sean S. :

Is there something that needs to be pressed on your end to resume

Specialist Sean S. :

I'm connected

Customer:

try now

Specialist Sean S. :

^^ my page

Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 798
Experience: -15+ years experience along with Certifications in A+, Microsoft User Support-Studying for Net+, Security+
Specialist Sean S. and 6 other Computer Specialists are ready to help you
Customer: replied 1 year ago.



sean it's happening again. karla


 


Optional Information:
Computer OS: Windows XP
Browser: Chrome

Already Tried:
help




Expert:  Specialist Sean S. replied 1 year ago.

Karla,

-

I'm sorry to see the issue has returned. When is a good time to take a look at it again?

-

Thanks,

Sean

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Chat Now With A Tech Support Specialist
Specialist Sean S.
Specialist Sean S.
Tech Support Specialist
798 Satisfied Customers
-15+ years experience along with Certifications in A+, Microsoft User Support-Studying for Net+, Security+