My name is Sean and I look forward to helping you today
The current time where I am is 2:19 p.m. EST
Are you having trouble accessing the site www.moneysmartfamily.com ?
hey sean, the time here is the same; boston
Okay. Can you try to go the website again. I posted the link above
and let me know if you have the same issue?
i click on sign in and it doen
doesn't do anyting,,..then the prompt comes up
Okay. Are you connected to me via Chrome?
or another browser?
You'll have to start by deleting the cache, which will re-initiatilize the website settings of the site you want to access. However, it will require you restarting Chrome. Do you have another browser you can use to communicate with me on? Such as Internet Explorer?
I can do a remote connect as well if you'd like
i do have IE and mozilla too. come aboard!
Okay. Please copy and paste this link to this page onto one of them
and let me know when you are there
the instructions for clearing the cache in Chrome now
so you can do this once you've connected with me
In order to remote connect
please do this
Okay. Can you please allow me access again by doing the following:-Please go to this link ----> CLICK HERE --Select START MEETING --Let the software load--Post the 9-digit code that's at the top of the screen on here.
Let me know if you have any issues
this is over my head, can you just come aboard and do it for me.
Can you click the link above
it will take you to www.join.me
click START MEETING
and when the software load
post the 9-digit number on here
so I can enter it in and connect
idid, and two downloads are at the bottomof my computer
Run the download once it's finished
or it may just load
not sure with Chrome
start meeting/join meeting....i pressed start meeting but nothing is happening. this costs $ i see?
No. It's free
Click START MEETING....and check in the background behind this screen. If it loaded, you'll see a 9-digit number in a box up top
doesn't look like it
Try going to www.join.me in IE
nothing is happening
It usually launches as soon as you click START MEETING
sure. no problem
ok i think i got it
What's the # XXXXX connect
Thanks. Connecting now
It says SHARING PAUSED
Is there something that needs to be pressed on your end to resume
^^ my page
sean it's happening again. karla
Optional Information: Computer OS: Windows XP Browser: Chrome Already Tried: help
I'm sorry to see the issue has returned. When is a good time to take a look at it again?