Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.
I would first like to make sure there is no corruption either in the registry or the hard disk that can cause this.
Do the following please
Download CC Cleaner (free) from hereCC Cleaner
(Click Download Latest Version on the top right)
Run it and let it scan and repair your registry.
Once done, restart the computer
Press the windows key + X and choose Command Prompt (Admin)
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Than tell me if it now shuts down correctly please.