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Ask Specialist Sean S. Your Own Question

Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 926
Experience:  15+ years IT experience. A+, Net+, Security+ certified
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I have Sweetpicks as my search and homepage. I do not know

This answer was rated:

I have Sweetpicks as my search and homepage. I do not know how this got there, but I cannot get it removed. I have gone through the steps from when I googled but it is still there. Can you help me get it off?

Specialist Sean S. :

Good morning

Specialist Sean S. :

My name is Sean and I look forward to helping you today

Specialist Sean S. :

The current time where I am is 8:55 a.m. EST

Specialist Sean S. :

This is a virus download that modified several system settings

Specialist Sean S. :

I can probably do a remote connect and remove it if you'd like

Specialist Sean S. :

Would this be okay?

Customer:

Yes

Specialist Sean S. :

Okay. Can you please allow me access again by doing the following:
-
Please go to this link ----> CLICK HERE
-
-Select START MEETING
-
-Let the software load
-
-Post the 9-digit code that's at the top of the screen in this chat so I can connect

Specialist Sean S. :

Let me know if you have any issues. I'll connect once I get the number from you

Customer:

Download will not start.

Specialist Sean S. :

Does it come up with a message?

Customer:

Just says download did not start

Specialist Sean S. :

or do you have another browser you can try this in? (Firefox, Chrome, etc)

Customer:

Firefox, maybe

Specialist Sean S. :

Okay. Please try that

Customer:

I'm not real computer savy, so how do I get to firefox?

Specialist Sean S. :

Do you have Firefox on your computer already

Specialist Sean S. :

If so, go to the start menu

Specialist Sean S. :

and click Programs

Customer:

I don't even know.

Specialist Sean S. :

and see if it's there

Specialist Sean S. :

Okay. Maybe we can try this another way

Specialist Sean S. :

Can you open up another window

Specialist Sean S. :

and type in www.join.me

Specialist Sean S. :

and click START MEETING

Specialist Sean S. :

and see if the download works

Customer:

it is not there.

Specialist Sean S. :

Okay. Maybe we can try this another way





9:04 AM



Can you open up another window






9:04 AM



and type in www.join.me






9:05 AM



and click START MEETING






9:05 AM



and see if the download works



Customer:

It asks if I want to leave this page

Specialist Sean S. :

Open up a new page. Don't close this one

Specialist Sean S. :

YOu can do this

Specialist Sean S. :

by going back

Specialist Sean S. :

to your desktop

Specialist Sean S. :

by minimizing this page

Specialist Sean S. :

and clicking your internet browser again

Customer:

Now what?

Specialist Sean S. :

Can you see if there's a 9 digit number at the top

Specialist Sean S. :

it may be behind the internet page

Specialist Sean S. :

If so, post it on here

Specialist Sean S. :

Please let me know if you have any issues

Customer:

Join me is working.

Specialist Sean S. :

okay.

Specialist Sean S. :

I need the 9-digit number at the top of the screen when the program loads

Specialist Sean S. :

The 9-digit number needs to be on entered on here

Customer:

Are you still there? What do I need to do on my end?

Specialist Sean S. :

Yes

Specialist Sean S. :

need the 9-digit number at the top of the screen when the program loads

Specialist Sean S. :

The 9-digit number needs to be on entered on here

Customer: NNN-NN-NNNN/p>
Specialist Sean S. :

Thanks. One moment

Specialist Sean S. :

The connection started slowing down

Specialist Sean S. :

Are you still there?

Specialist Sean S. :

Please come back to this page when you get a chance. I got the homepage part fixed, but there's several virus programs that need to be removed as well

Specialist Sean S. :

I will be away for several minutes from my computer. Please let me know when you return. I fixed the problem, but still have more work to do. Also, please remember to rate my service using the smiley faces. Talk to you soon

Specialist Sean S. :

I'm back now. Do you still want me to reconnect to finish the virus removal?

Specialist Sean S. :

If not, please take a moment to rate my service below with the smiley faces

Customer:

Yes, if this service is covered under the $38 charge, I would like for you to fix whatever needs to be done.

Customer:

Yes, if this service is covered under the $38 charge, please do whatever needs to be done

Customer:

I am on line now.

Specialist Sean S. :

Yes

Specialist Sean S. :

It's covered

Specialist Sean S. :

I just wanted to continue to fix the issue so that it wasn't still an issue in the future

Specialist Sean S. :

Okay. Maybe we can try this another way




9:04 AM



Can you open up another window






9:04 AM



and type in www.join.me






9:05 AM



and click START MEETING






9:05 AM



and see if the download works so I can connect again



Specialist Sean S. :

Please let me know if you have any issues connecting

Specialist Sean S. :

I'll be back in 3-5 minutes to see if the number is XXXXX

Specialist Sean S. :

Please go to www.join.me and click start meeting and post the number as we did previously and I can reconnect

Customer:

I'm sorry. Where is the code again?

Specialist Sean S. :

You'll have to go to this link www.join.me

Specialist Sean S. :

It should be at the top of the middle of the screen

Specialist Sean S. :

It may be in the background at the top middle as well

Customer:

what in the world is that!

Specialist Sean S. :

Is what?

Specialist Sean S. :

We need to connect the same way we did last time

Customer:

Are we connecting. When I put in the code the screen comes up with multiple everything.

Specialist Sean S. :

The code needs to be on here

Specialist Sean S. :

not on the join.me site

Specialist Sean S. :

If you enter the code on the join.me site, it will try to connect you to your own computer

Customer:

446-466-186

Specialist Sean S. :

you only need to click start meeting on the join.me site

Specialist Sean S. :

thanks. one moment

Customer:

Who is viewer 3

Specialist Sean S. :

I'm here now

Specialist Sean S. :

It may be me on there twice.

Specialist Sean S. :

Click on the orange DOWNLOAD for the free version on the link above

Specialist Sean S. :

Let me know if you have anymore questions or issues with this and I'll be happy to help

Specialist Sean S. and 7 other Computer Specialists are ready to help you

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