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My name is Sean and I look forward to helping you today
The current time where I am is 8:55 a.m. EST
This is a virus download that modified several system settings
I can probably do a remote connect and remove it if you'd like
Would this be okay?
Okay. Can you please allow me access again by doing the following:-Please go to this link ----> CLICK HERE --Select START MEETING --Let the software load--Post the 9-digit code that's at the top of the screen in this chat so I can connect
Let me know if you have any issues. I'll connect once I get the number from you
Download will not start.
Does it come up with a message?
Just says download did not start
or do you have another browser you can try this in? (Firefox, Chrome, etc)
Okay. Please try that
I'm not real computer savy, so how do I get to firefox?
Do you have Firefox on your computer already
If so, go to the start menu
and click Programs
I don't even know.
and see if it's there
Okay. Maybe we can try this another way
Can you open up another window
and type in www.join.me
and click START MEETING
and see if the download works
it is not there.
It asks if I want to leave this page
Open up a new page. Don't close this one
YOu can do this
by going back
to your desktop
by minimizing this page
and clicking your internet browser again
Can you see if there's a 9 digit number at the top
it may be behind the internet page
If so, post it on here
Please let me know if you have any issues
Join me is working.
I need the 9-digit number at the top of the screen when the program loads
The 9-digit number needs to be on entered on here
Are you still there? What do I need to do on my end?
need the 9-digit number at the top of the screen when the program loads
Thanks. One moment
The connection started slowing down
Are you still there?
Please come back to this page when you get a chance. I got the homepage part fixed, but there's several virus programs that need to be removed as well
I will be away for several minutes from my computer. Please let me know when you return. I fixed the problem, but still have more work to do. Also, please remember to rate my service using the smiley faces. Talk to you soon
I'm back now. Do you still want me to reconnect to finish the virus removal?
If not, please take a moment to rate my service below with the smiley faces
Yes, if this service is covered under the $38 charge, I would like for you to fix whatever needs to be done.
Yes, if this service is covered under the $38 charge, please do whatever needs to be done
I am on line now.
I just wanted to continue to fix the issue so that it wasn't still an issue in the future
and see if the download works so I can connect again
Please let me know if you have any issues connecting
I'll be back in 3-5 minutes to see if the number is XXXXX
Please go to www.join.me and click start meeting and post the number as we did previously and I can reconnect
I'm sorry. Where is the code again?
You'll have to go to this link www.join.me
It should be at the top of the middle of the screen
It may be in the background at the top middle as well
what in the world is that!
We need to connect the same way we did last time
Are we connecting. When I put in the code the screen comes up with multiple everything.
The code needs to be on here
not on the join.me site
If you enter the code on the join.me site, it will try to connect you to your own computer
you only need to click start meeting on the join.me site
thanks. one moment
Who is viewer 3
I'm here now
It may be me on there twice.
Click on the orange DOWNLOAD for the free version on the link above
Let me know if you have anymore questions or issues with this and I'll be happy to help