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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 16842
Experience:  Over 15 years of consulting to the IT industry
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Have an Ipad XXXXXXXXXX Have $30.00 prepaid and cannot update

Resolved Question:

Have an Ipad XXXXXXXXXX Have $30.00 prepaid and cannot update email or facebook.
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

What exactly happens when you try to access email or facebook?

What error do you receive?

Thank you
Customer: replied 11 months ago.

last updated 23/6/13. Not a valid Big Pond account

Expert:  Richard replied 11 months ago.
Thank you.

And what message do you get when trying to access Facebook?

Customer: replied 11 months ago.


Just sits updating but does not work

Expert:  Richard replied 11 months ago.
ok, I want to start with the following please

Hold the power button and home button on the iPad for about 10 seconds until you see the Apple Logo.

Then release the buttons and let the iPad restart.

When it has, try to access your emails and facebook and Let me know the results please

Customer: replied 11 months ago.

there is a problem accessing your account re-enter password XXXXX sue rieck


 


then delete account

Expert:  Richard replied 11 months ago.
ok, this means it is now connecting.

Go to Settings, Mail.

Press on your Bigpond account and re-enter your password.

Once done, try to access your emails and Let me know the results please

Customer: replied 11 months ago.


user name or assword are incorrect

Expert:  Richard replied 11 months ago.
ok, this is the issue Sylvia.

On your computer, click on my link below.

http://webmail.bigpond.com/webedge/do/oldlogin

Are you able to log into your Bigpond account there?
Customer: replied 11 months ago.

have reset my password XXXXX bigpond

Expert:  Richard replied 11 months ago.
ok, now reenter the password XXXXX the iPAd via Settings, Mail.

Press on your Bigpond account and re-enter your password.

Once done, try to access your emails and Let me know the results please
Customer: replied 11 months ago.


working now

Expert:  Richard replied 11 months ago.
Perfect!

We just needed to get your credentials corrected.

You will be ok now.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 16842
Experience: Over 15 years of consulting to the IT industry
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