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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 667
Experience:  MCSE, RHCE, IBM System X Server Certified
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Used Windows updates a few days ago and got IE 11. I can go

Resolved Question:

Used Windows updates a few days ago and got IE 11. I can go to all my web address now Except my bank connection. I can get to the bank's websight but then I am not able to see the sign in screen. I just get a white screen. Is there a setting that was changed or something I can do to get this fixed?
Submitted: 8 months ago.
Category: Computer
Expert:  arsufi2002 replied 8 months ago.

arsufi2002 :

Hi,

arsufi2002 :

Welcome to Just Answer.

My name isXXXXX look forward to assisting you today with your question and providing the best answer possible.

arsufi2002 :

Could you share the bank url?

Customer:

Regions.com I am sorry I can not give you the url I am not that good on computers.

arsufi2002 :

ok

arsufi2002 :

can you see login screen

Customer:

White Screen

arsufi2002 :

is it only on sign in screen area?

Customer:

I google regions and pick the official sight and can see it. Then pick sign in and get a white screen also.

arsufi2002 :

can you reset Internet Explorer and see if it solves issue

Customer:

How?

arsufi2002 :

ok, i will explain

arsufi2002 :

please save this page to favorites, you may be disconnected while doing reset.

Customer:

Saved

arsufi2002 :

If you find difficult to connect Just Answer, open your email, you can see link to here

arsufi2002 :

Here's the procedure

arsufi2002 :

Hope you are using Internet Explorer

Customer:

yes

arsufi2002 :

From Internet Explorer menu bar, click Tools > Internet Options

arsufi2002 :

From Internet Options window, Click Advanced tab > Click Restore Advanced settings > click Reset

arsufi2002 :

Click OK

arsufi2002 :

Now Close Internet Explorer, wait 5 sec, Re-open

arsufi2002 :

See bank site opens correctly now

arsufi2002 :

please reply status

Customer:

Says I need to restart to get changes.

arsufi2002 :

You need to restart IE

arsufi2002 :

For that, Close Internet Explorer, wait 5 sec, Re-open

arsufi2002 :

i shall wait

arsufi2002 :

Please reply status

Customer:

Got a meet you browser screen. Tried to go to bank screen it was white.

arsufi2002 :

still white screen?

Customer:

Used my favorites address.

arsufi2002 :

what if you press below address

Customer:

White

arsufi2002 :

ok, please do this

arsufi2002 :

From regions.com page, click Tools > Click Compatibility View

arsufi2002 :

check if makes difference

arsufi2002 :

Note: You must click Compatibility View while regions.com page is active and not from Just Answer page

Customer:

Went to regions.com. Click Compatibility View. Regions.com in the window. Clicked ok. Clicked sign on button. White screen.

arsufi2002 :

Lets re-register IE components

arsufi2002 :

please download tool from below link

Customer:

Just went back to favorites address and clicked it is there now.

arsufi2002 :

ok

arsufi2002 :

please download repair.zip file

arsufi2002 :

Extract it, run CIntRep.exe file on it

Customer:

What does this do?

arsufi2002 :

This will re-register IE files and dll files in windows registry, so any error in registry would be rectified

arsufi2002 :

Tick/Check Reset Internet Explorer 11. press Go button

arsufi2002 :

Note: You must close Internet Explorer and reboot computer when its finished

arsufi2002 :

You know many customers has come across with this problem and issue got rectified when they do one or the other step. That's why we are doing all steps

arsufi2002 :

If this too doesn't help, lets go uninstalling IE 11

arsufi2002 :

still same issue?

Customer:

Something worked. Got the sight from my favorites address. Thanks so much!!!

arsufi2002 :

That do the trick

arsufi2002 :

Happy to know your issue got resolved

Customer:

Seems to work correctly. What do I need to do now to get you paid?

arsufi2002 :

Please click smiley button and leave me good rating

arsufi2002 :

Thanks and have a nice day!

arsufi2002 :

:)

arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 667
Experience: MCSE, RHCE, IBM System X Server Certified
arsufi2002 and 13 other Computer Specialists are ready to help you

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